Quorum Federal Credit Union

Operations

• The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires.
• The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures.
• This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations.
• The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems.
• They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable.
• They support plans for electronic funds processes and member servicing.
• They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices.
• They lead or support process reviews and testing and help translate findings into production changes.
• They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.