Senior Operations Associate

Quorum Federal Credit Union

Senior Operations Associate managing daily deposits, payment processing, and process improvements at Quorum Federal Credit Union. Collaborating on automation and utilizing AI tools for operational efficiency.

Posted 6/17/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $68,800 - $78,800 per yearWebsite

Tech Stack

Tools & technologies

RPASQL

About the role

Key responsibilities & impact

The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires.
The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures.
This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations.
The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems.
They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable.
They support plans for electronic funds processes and member servicing.
They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices.
They lead or support process reviews and testing and help translate findings into production changes.
They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.

Requirements

What you’ll need

At least four years of transactional processing experience in a bank or credit union, with at least two years in a similar Operations role; project experience preferred, supervisory experience a plus.
Intermediate to advanced Excel (lookups, pivot tables, data cleansing) and comfort working with data exports and dashboards; experience with basic data querying (e.g., SQL or BI tools) preferred.
Experienced working with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines).
Strong knowledge of rules and regulations governing transactional processing in financial institutions.
Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills, with the ability to manage multiple priorities and meet critical deadlines with a high level of accuracy.
College degree preferred.
Must reside within the United States.

Benefits

Comp & perks

Excellent health insurance packages with a Health Reimbursement Account option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent*
Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health*
Tuition reimbursement
Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks (including mortgage discounts!)
PTO purchase and sell-back programs
Rewards and peer recognition programs
Trust-based, out-come oriented remote work environment for most roles * After 6 months of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

transactional processingExceldata cleansingdata queryingSQLBI toolspayment systemsRPAautomation toolsprocess improvement

Soft Skills

analytical skillsproblem-solvingorganizational skillscommunication skillsdecision-makingtime managementdetail orientedability to manage multiple prioritiesability to meet deadlinesability to learn quickly