Quorum

Account Manager

• Build and maintain strong, long-lasting relationships with PAC customers by understanding their needs, business objectives, and challenges as their Trusted Advisor.
• Ensure PAC clients fully utilize our platform and achieve measurable outcomes; provide training, coaching, and guidance to help them derive maximum value from our products.
• Identify, sell, and close opportunities to expand the use of Quorum’s PAC solutions within your portfolio.
• Serve as the primary point of contact for PAC customer issues, coordinating with other Quorum teams to ensure timely resolution and client satisfaction.
• Proactively minimize churn by addressing customer concerns, demonstrating value achievement, and fostering loyalty and advocacy among PAC customers.
• Monitor account performance, track key metrics, and prepare reports for clients and internal stakeholders to highlight successes and identify areas for improvement.
• Partner with teams across Revenue, Product, and Dev Engineering to align on customer strategies, feedback, and opportunities for product enhancement.
• Stay informed about industry trends, competitors, and emerging technologies to better serve PAC clients and identify new opportunities.

PAC Account Manager