Qunomedical GmbH

Account Manager – DACH, B2B SaaS, Technical Onboarding

Qunomedical GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Salary

💰 €50,000 - €55,000 per year

Job Level

Junior

Tech Stack

Go

About the role

  • Ensure new clinics successfully onboard onto our platform.
  • Understand technical requirements, coordinate internal teams, and guide customers step by step through to go‑live.
  • Lead the technical onboarding of new clinics — from initial intake to go‑live.
  • Translate technical requirements, interfaces, processes, and data flows into practical, customer-friendly terms.
  • Coordinate all relevant internal teams (Product, Tech, Content, Marketing) to ensure a smooth software setup.
  • Conduct customer trainings, workshops, and process analyses, and proactively anticipate customer requests.
  • Build and maintain your network around your key accounts.

Requirements

  • Strong technical understanding — ideally with experience in software onboarding, SaaS, APIs, integrations, or data structures.
  • Some experience in project management, e.g., implementation projects or complex customer processes.
  • Ability to explain technical content clearly to both IT departments and clinical/medical teams.
  • Customer focus, empathy, and enthusiasm for making digital solutions successful in healthcare.
  • Structured working style, high degree of autonomy, and an ownership mindset.
  • Strong communication skills in German (C1+) and good English for internal communication.
  • Plus: Experience in healthcare, hospital/clinic processes, CRM tools (e.g., Salesforce), data analysis, or process documentation.
Benefits
  • "No politics, no BS" — we live our values
  • A meaningful mission: bringing real digitalization to healthcare.
  • Close collaboration with hospitals, physicians, and internal expert teams.
  • High level of autonomy and short decision-making paths.
  • International, supportive team.
  • An environment that fosters innovation, ownership, and personal growth.
  • Access to medical advice on request and assistance securing hard-to-get specialist appointments.
  • 20% discount on all treatments we offer!
  • Company pension plan.
  • Hybrid work from our office in Berlin‑Mitte (3 days) or from home.
  • Receive an attractive equity option package in Qunomedical GmbH (ESOP).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software onboardingSaaSAPIsintegrationsdata structuresproject managementdata analysisprocess documentation
Soft skills
customer focusempathyenthusiasmstructured working styleautonomyownership mindsetstrong communication skills