Quisitive

Helpdesk Consultant

Quisitive

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AzureServiceNow

About the role

  • Serve as a primary support contact for end users, delivering timely, professional, and empathetic assistance
  • Troubleshoot and resolve common end-user issues across the Microsoft ecosystem, including Microsoft 365, Windows, Entra ID, Teams, SharePoint, OneDrive, and basic Intune device management
  • Clearly guide users through issue resolution, translating technical concepts into understandable steps
  • Accurately document incidents, resolutions, and knowledge articles to support operational excellence
  • Work within defined SLAs, managing multiple requests while maintaining attention to detail and quality
  • Escalate issues appropriately and collaborate with teammates to drive fast, effective resolution
  • Stay current on Microsoft updates, features, and best practices to continuously improve the support experience

Requirements

  • 1-3 years hands-on experience supporting Microsoft 365 environments
  • Working knowledge of Entra ID (Azure AD), Windows OS, Teams, Outlook, SharePoint, and OneDrive
  • Familiarity with basic Intune device management and endpoint troubleshooting
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Experience working in ticketing systems and structured support environments (ServiceNow, etc.)
  • Comfort working within SLAs and service delivery metrics
  • Bachelor’s degree or equivalent experience
Benefits
  • High-impact, interesting work supporting real customers and real business outcomes
  • A culture of trust, ownership, and craftsmanship, where your contributions matter
  • Continuous learning through Microsoft certifications, hands-on exposure, and coaching
  • Opportunities to grow your career within a leading Microsoft partner
  • A supportive, collaborative environment that values balance as much as ambition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365Entra IDWindows OSTeamsOutlookSharePointOneDriveIntune device managementendpoint troubleshootingticketing systems
Soft Skills
analytical skillsproblem-solving skillsverbal communicationwritten communicationattention to detailcollaborationempathytime managementcustomer serviceoperational excellence
Certifications
Bachelor's degree