Quiq

Program Manager

• Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning.
• Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators.
• Take ownership of developing workshops as a part of the development of user stories and technical requirements for AI Assistants.
• Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations.
• Manage dependencies and resources, instigating change orders, and supporting the sales process.
• Coordinate the services team members, ensuring cohesive project execution.
• Identify potential project risks and develop mitigation strategies.
• Provide regular project updates to key senior stakeholders within Quiq and the customer.
• Track real time project performance and prepare detailed status reports and dashboards.
• Implement best practices and lessons learned to enhance project delivery efficiency.

Senior Program Manager

Solutions Engineer

• Design and prototype enterprise-grade, AI-driven customer experience demo solutions, translating business logic into structured reasoning frameworks.
• Architect robust retrieval, orchestration, and validation systems, building scalable prototypes that tolerate real-world data variability.
• Own the transition from early-stage prototype to hardened proof of concept.
• Apply deep knowledge of enterprise contact center ecosystems, including CCaaS, CRM, ticketing systems, digital messaging, routing logic, escalation flows, QA models, and reporting structures.
• Work directly with CX, Operations, Digital, IT, and Architecture stakeholders to understand real-world workflows and constraints.
• Convert operational processes into AI-enabled workflows that align with containment, handle time, SLA, QA, escalation rate, and customer satisfaction metrics.
• Identify integration patterns across enterprise systems and design practical implementation approaches.
• Lead rigorous technical discovery sessions across multi-layered enterprise organizations.
• Extract clear architecture and data requirements from ambiguous or politically complex environments.
• Identify logic gaps, data fragmentation, compliance constraints, and integration risks early in the engagement.
• Document architecture, assumptions, and technical success criteria clearly.
• Partner closely with Account Executives to shape technical strategy within enterprise accounts.
• Scope engagements realistically, balancing ambition with execution feasibility.
• Articulate architectural tradeoffs clearly to both executive and technical audiences.
• Influence enterprise stakeholders on integration patterns and AI implementation approaches.
• Contribute to scalable solution design that supports long-term account expansion.
• Operate independently in fast-moving, ambiguous environments.
• Rapidly build working prototypes under tight timelines.
• Take full ownership of technical outcomes rather than relying on downstream teams to validate feasibility.
• Design with production realities in mind, not just happy-path demonstrations.
• Maintain a consistently high conceptual and technical bar in AI-driven systems.
• Deliver artifacts that withstand executive and architectural scrutiny.

Senior Solutions Engineer, Enterprise AI – CX

Technical Customer Success

• Conduct engaging workshops with customers to thoroughly understand their business processes, technical requirements, and desired outcomes for their AI, chat and messaging initiatives. Translate these into detailed design specifications focused on integration of the workflow with the Quiq solution and other applications in the customer’s environment.
• Expertly configure the Quiq platform to align with customer requirements, including setting up messaging channels, routing rules, intelligent agent workflows, and integrations.
• Provide strategic guidance and best practices to customers on optimizing their use of the Quiq platform for maximum impact on customer experience and operational efficiency.
• Develop and deliver comprehensive training sessions for various customer stakeholders, including administrators, contact center supervisors, and frontline agents, ensuring they are proficient in using and managing the Quiq application.
• Act as a technical subject matter expert, assisting with troubleshooting and resolving implementation-related issues, escalating to product and engineering teams as needed.
• Cultivate strong, trusted relationships with customer stakeholders, becoming their go-to expert for all things Quiq.
• Contribute to the refinement of our professional services methodologies, tools, and best practices.

Senior Program Manager

Senior Solutions Engineer, Enterprise AI – CX

Implementation Specialist – Technical Consultant