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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading enterprise-level projects, particularly in the technology and SaaS sectors, with a strong focus on AI technologies and customer service best practices. Capable of building relationships with stakeholders and managing project risks while ensuring efficient project delivery.
Highest-signal resume keywords
Project ManagementAI TechnologiesCustomer Service Best PracticesStakeholder EngagementPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementAI DeploymentRisk MitigationPerformance TrackingUser Story Development
Soft Skills
Relationship BuildingCommunicationChange ManagementTeam Coordination
Tools & Technologies
Quiq Product KnowledgeDashboardsStatus Reports
Certifications & Qualifications
PMP CertificationBachelor’s Degree in BusinessBachelor’s Degree in Information Technology
Industry Keywords
Enterprise ClientsSaaS IndustryConversational AIAutomation SolutionsConsumer Customer Service
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning.
- Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators.
- Take ownership of developing workshops as a part of the development of user stories and technical requirements for AI Assistants.
- Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations.
- Manage dependencies and resources, instigating change orders, and supporting the sales process.
- Coordinate the services team members, ensuring cohesive project execution.
- Identify potential project risks and develop mitigation strategies.
- Provide regular project updates to key senior stakeholders within Quiq and the customer.
- Track real time project performance and prepare detailed status reports and dashboards.
- Implement best practices and lessons learned to enhance project delivery efficiency.
Requirements
What you’ll need- 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
- Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences.
- Deep understanding of Consumer Customer Service best practices and strategies.
- Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.
- Willingness to travel up to 20% of the time
Benefits
Comp & perks- Market competitive total compensation package
- 100% company paid family medical and 100% individual dental and vision insurance coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong company culture