Bank Relationship Manager
Quipu GmbH
full-time
Posted on:
Location Type: Office
Location: Skopje • North Macedonia
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About the role
- Serve as a primary digital and personal point of contact for clients, provide updates on products, services, solutions, and projects.
- Work closely with banks to comprehend their business objectives, challenges, and requirements; conduct thorough needs assessments to align with their goals.
- Build and nurture long-term client relationships, monitor satisfaction, address concerns and identify opportunities, conduct regular check-ins, gather feedback, and drive continuous improvement.
- Represent client interests within the IT Service Provider, ensuring their needs are prioritized across the organization to maximize satisfaction and value delivery.
- Play a critical role as a consultant, supporting the teams across the organization in crafting high-quality client solutions.
- Support project execution oversight, step in, coordinate, create and escalate deliveries, ensure on-time within budget and spec-compliant project delivery.
- Act as an escalation point and mediator, proactively addressing challenges to minimize disruptions and ensure seamless bank operations.
- Keep track of industry trends, technologies and competition, advise banks on best practices and recommend relevant solutions.
Requirements
- 5+ years of experience in a Business Relationship Manager, Account Manager, or similar client facing role.
- Bachelor’s degree in IT, Finance, or a related field.
- Experience working in geographically distributed, remote, and multicultural teams.
- Demonstrating a balance of business understanding and technical skills.
- Highly proficient in spoken and written English to articulate complex technical topics to non-technical colleagues.
- Familiarity with frameworks such as ITIL, or Agile methodologies.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITILAgile methodologies
Soft Skills
client relationship managementcommunicationproblem-solvingconsultingproject managementneeds assessmentfeedback gatheringcontinuous improvementescalation managementcross-cultural collaboration