Quipu GmbH

Account Manager

• Serve as a primary digital and personal point of contact for clients, provide updates on products, services, solutions, and projects.
• Work closely with banks to comprehend their business objectives, challenges, and requirements; conduct thorough needs assessments to align with their goals.
• Build and nurture long-term client relationships, monitor satisfaction, address concerns and identify opportunities, conduct regular check-ins, gather feedback, and drive continuous improvement.
• Represent client interests within the IT Service Provider, ensuring their needs are prioritized across the organization to maximize satisfaction and value delivery.
• Play a critical role as a consultant, supporting the teams across the organization in crafting high-quality client solutions.
• Support project execution oversight, step in, coordinate, create and escalate deliveries, ensure on-time within budget and spec-compliant project delivery.
• Act as an escalation point and mediator, proactively addressing challenges to minimize disruptions and ensure seamless bank operations.
• Keep track of industry trends, technologies and competition, advise banks on best practices and recommend relevant solutions.

Bank Relationship Manager