Client Success Manager
Quinsite, Inc.
full-time
Posted on:
Location Type: Remote
Location: Oregon • United States
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Salary
💰 $90,000 - $100,000 per year
About the role
- Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
- Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
- Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
- Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.
- Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals.
- Engage with sales to ensure client needs are met when platform expansion is appropriate.
- Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.
- Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables.
- Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.
- Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.
- Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs.
- Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams.
- Educate and empower clients to utilize Quinsite’s platform effectively and independently.
- Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
- Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.
- Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.
- Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences.
- Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.
Requirements
- 5+ years of experience in client-facing roles within healthcare, including SaaS or analytics environments.
- Proven ability to manage complex accounts, drive client satisfaction, and foster long-term growth.
- Strong operational discipline and attention to detail; able to execute consistently while maintaining a strategic outlook.
- Demonstrated ability to be a content SME—confident explaining healthcare data workflows, analytics outputs, and platform functionality.
- Excellent written, verbal, and visual communication skills; comfortable interacting with stakeholders at all levels.
- Ability to manage multiple priorities, adapt quickly, and lead in a fast-paced, remote-first environment.
- Bachelor’s degree or equivalent professional experience.
Benefits
- Health, dental, and vision coverage
- Employer-Paid Short Term Disability & Optional LTD
- 401(k) plan with employer match
- 4 weeks Paid Time Off + 14 Company Holidays
- Generous Parental Leave benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare data workflowsanalytics outputsplatform functionalityclient lifecycle managementproject managementdata integration workflowsclient trainingonboardingdocumentationSaaS
Soft Skills
strategic partnershiprelationship buildingcommunicationoperational disciplineattention to detailadaptabilityleadershipclient satisfactionproblem-solvinggrowth mindset
Certifications
Bachelor's degree