Quinsite, Inc.

Customer Success Manager

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
• Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
• Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
• Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.
• Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals.
• Engage with sales to ensure client needs are met when platform expansion is appropriate.
• Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.
• Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables.
• Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.
• Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.
• Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs.
• Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams.
• Educate and empower clients to utilize Quinsite’s platform effectively and independently.
• Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
• Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.
• Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.
• Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences.
• Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.

Client Success Manager

Account Executive

• Own the full sales cycle from prospecting through close
• Build and manage a pipeline of healthcare provider opportunities
• Identify, engage, and multi-thread key stakeholders across clinical, operational, and financial functions
• Lead discovery, solution alignment, product demonstrations, and contract negotiations
• Develop compelling, value-based sales narratives tied to customer outcomes
• Accurately forecast pipeline and revenue performance
• Consistently meet or exceed quota targets
• Maintain CRM discipline (HubSpot) and ensure pipeline visibility
• Collaborate cross-functionally with marketing, product, analytics, and customer success
• Provide market and customer feedback to inform product and GTM strategy
• Travel up to ~20% as needed