Quinsite, Inc.

Customer Success Manager

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
• Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
• Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
• Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.
• Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals.
• Engage with sales to ensure client needs are met when platform expansion is appropriate.
• Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.
• Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables.
• Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.
• Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.
• Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs.
• Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams.
• Educate and empower clients to utilize Quinsite’s platform effectively and independently.
• Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
• Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.
• Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.
• Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences.
• Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.

Client Success Manager

Project Manager

• Collaborating with business and product teams to successfully execute, maintain, and manage new client onboarding and internal projects
• Guiding clients through their journey from contract signature to successful rollout, serving as their trusted advisor
• Navigating client requirements and scope with confidence, transforming complex needs into actionable rollout plans including but not limited to: scope, process flows, requirements, stakeholder communication plans and project timelines
• Demonstrating ability to handle challenging situations and problem-solve with urgency when rollout roadblocks arise
• Serving as product Subject Matter Expert, guiding clients to best practice decisions
• Building and nurturing strong relationships with clients and internal teams through proactive communication, managing stakeholder communication plan
• Proficiency in managing, coordinating and executing test plans
• Identifying opportunities to create and develop more efficient onboarding processes based on real-world rollout experiences
• Managing & mitigating risks across projects, proactively working to prevent scope and timeline creep
• Working cross-functionally with development teams, managing daily stand-ups to ensure timely onboarding
• Embracing shifting priorities and solving complex problems with confidence, leaning into challenges with a proactive, roll-up-your-sleeves attitude
• Proactively identifying opportunities to streamline processes and reduce implementation timelines, collaborating internally to make these opportunities reality
• Proactively managing the system of project documentation, gathering details into clear program outcomes
• Taking ownership of outcomes and demonstrating accountability for program success
• Leveraging strong communication skills to influence and engage stakeholders at all levels
• Communicating project statuses and program updates to internal and external stakeholders