Quiktrak, LLC

Analyst

• Review inspector assignments for all HDF jobs to ensure inspectors meet required certifications, unit count experience, and any client-, dealer-, or job-specific limitations.
• Evaluate assignments for Strategic Dealers, ensuring alignment with execution dates, inspector experience, and certification requirements.
• Produce regular feedback reports highlighting concerns, risks, or discrepancies related to inspector assignments for HDF dealers.
• Manage and maintain the Pick-Up (P/U) list process for HDF Strategic Dealers to ensure timely follow-up and assignment completion.
• Monitor HDF job status to confirm inspection dates are scheduled, inspectors are assigned, and assignments have been accepted by the assigned inspectors.
• Identify potential scheduling or qualification issues and communicate recommendations to the appropriate operations teams.
• Support continuous improvement by identifying trends in inspector performance, assignment quality, and compliance with HDF standards.
• Collaborate with internal teams to ensure efficient job execution and adherence to client service expectations.

HDF Analyst

• Review client documentation, audit code tables, condition requirements, and escalation rule sets.
• Participate in working sessions with clients, Business Analysts, Project Managers, and implementation stakeholders to validate requirements and clarify ambiguous rules.
• Translate complex conditional logic, such as if/then rules, prior status codes, product-specific paths, and escalation triggers, into structured workflow specifications.
• Identify where client requirements align with platform standards and where they require a recommendation, redesign, workaround, or escalation.
• Create coding tables that define audit outcomes, decision logic, escalation paths, code-result logic, and data-collection requirements.
• Use Eraser.io or equivalent workflow design tools to create workflow diagrams and implementation-ready definitions.
• Configure multi-path decision trees for scenarios such as units seen on lot, not seen, in use, offsite, sold, returned, in transit, and related sub-paths.
• Map relevant client data fields and identifiers from source systems to Checks platform properties as required.
• Conduct structured testing and UAT support to confirm that configured workflows produce the correct codes, outcomes, and escalation behavior.
• Document discrepancies, troubleshoot root causes, and help implement corrections.
• Review workflow output with senior team members before client-facing delivery or operational handoff.
• Maintain clear documentation of requirements, decisions, configuration details, testing results, and change history.
• Communicate clearly with client contacts and internal stakeholders about requirement clarifications, configuration decisions, testing outcomes, risks, and open items.
• Contribute to workflow templates, SOPs, test cases, and training materials as the team scales.

HDF Analyst

Implementation Analyst