Own the design and implementation of internal systems including CRM, BI, CPQ, forecasting and revenue operations tooling
Develop and execute change management strategies to ensure smooth adoption of new technologies, system upgrades, and organizational change.
Promote and embed a culture of continuous improvement and innovation across the IT function and the wider organization.
Research, architect and implement large-scale tool migration projects, including CPQ, CRM and BI tools
Manage software spend and vendor relationships, ensuring timely procurement of business technology to suit the company needs and proactive identification of cost-saving opportunities
Serve as the internal product owner for business systems, ensuring data integrity, usability and adoption
Partner with Sales, Services, Finance, and Technical Program Managers to gather business requirements, translating them into technical specifications.
Audit and optimize system configurations (fields, objects, flows, integrations) to reduce technical debt and improve performance
Oversee the development of Salesforce platform and integration with third-party tools, particularly with NetSuite, Dealhub and HubSpot
Partner with Data Engineering to ensure reliable data pipelines and models supporting analytics and reporting
Lead sprint planning for development of internal business systems ensuring on-time development
Act as hands-on owner of ISO/SOC compliance programs, including control execution, evidence collection, and audit management
Oversee employee IT support and helpdesk operations
Lead employee training and communication regarding security best practices
Lead vendor security assessments and ongoing risk reviews
Define and enforce IT security policies, procedures, and best practices to safeguard company data and assets
Oversee company-wide equipment strategy and lifecycle management, ensuring performance, reliability, and availability.

Requirements

7-10 years of experience with IT and/or Technical Business Operations with a minimum of 3 years in a leadership role
Experience with solution engineering and IT infrastructure design with a focus on intelligent automation and employee experience
Experience in a Salesforce Architect role in technology companies with SaaS/service business models
Strong experience with SQL, JavaScript, JSON, data engineering and analytics
Experience with key integrations such as Celigo, Looker, Dealhub, and marketing automation tools
Experience with API and developing internal tools using n8n, Postman, Retool, Claude, Lovable, etc.
Familiarity with Agile methodologies, including leading sprints to ensure the efficient delivery of business systems
Excellent communication and interpersonal skills with demonstrated experience of collaborating with cross-functional teams
Experience partnering with Sales, Services, Finance, Legal, Accounting, and Operations leadership
Demonstrated experience managing multiple projects simultaneously and resolving issues quickly while being detail oriented
Demonstrated ability to operate effectively in a fast-paced, dynamic environment while managing multiple priorities and deadlines
Customer service attitude and experience resolving issues across time zones
Bachelor's degree in a related field

Benefits

20 Days PTO
13 Holidays
Company provided equipment
401K with company match
FSA/HSA options
Paid Parental Leave & Reintegration Program
Employee Wellness Program for personal, financial, emotional, & legal support to help keep our team happy, healthy, and thriving
Medical, Dental, Vision Coverage
4 Week (1 Month) Sabbatical after five years

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLJavaScriptJSONdata engineeringanalyticssolution engineeringIT infrastructure designAPI developmentintelligent automationSalesforce

Soft Skills

communicationinterpersonal skillscollaborationproject managementdetail orientedcustomer serviceleadershipproblem solvingadaptabilitytraining