Head of Customer & Technical Support
QuickTeam
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $6,500 per month
Job Level
About the role
- Design and implement the company’s customer support infrastructure
- Manage and supervise customer support representatives
- Serve as the escalation point for complex technical support issues
- Identify recurring technical problems from support cases
- Help improve the effectiveness of our kashrus filtering systems
- Utilize AI tools to improve customer support workflows
Requirements
- Previous experience working in or leading customer service or technical support teams
- Strong problem-solving ability and analytical thinking
- Basic understanding of coding concepts
- Familiarity with no-code tools such as Zapier
- Experience with help desk platforms (Freshdesk, Zendesk, Intercom, etc.)
- Strong organizational and leadership skills
- Ability to build systems, processes, and documentation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
coding conceptsno-code toolsproblem-solvinganalytical thinking
Soft Skills
organizational skillsleadership skills