QuickTeam

Executive Assistant

• Provide remote administrative support to a healthcare practice
• Assist with patient coordination, managing records, scheduling appointments, and supporting telehealth operations.
• Handle essential administrative tasks and patient communication remotely.

Medical Virtual Assistant, Bilingual – Creole & English

Customer Support

• Design and implement the company’s **customer support infrastructure**
• Set up and manage the help desk platform (Freshdesk, Zendesk, or similar)
• Create efficient **ticket routing, workflows, and automations**
• Build and maintain a comprehensive **knowledge base and help center**
• Establish clear **support processes and internal playbooks**
• Hire, train, and manage customer support representatives
• Ensure consistent **high-quality responses and customer satisfaction**
• Monitor team performance and provide coaching and feedback
• Develop training materials and support guidelines
• Identify opportunities to improve efficiency using **automation**
• Implement **AI tools for customer support workflows**
• Track and improve key support metrics such as response time, resolution time, ticket volume, and customer satisfaction
• Analyze trends in support requests to identify opportunities for improvement

Head of Customer Support

Technical Recruiter

• Source qualified **software developer candidates in Ethiopia**
• Post job listings on relevant Ethiopian job boards and communities
• Conduct **direct outreach to candidates** via LinkedIn and other platforms
• Leverage personal networks and existing candidate pools
• Identify strong developer talent and introduce them to our hiring team
• Maintain an organized pipeline of candidates
• Coordinate with the hiring team to refine candidate criteria

Support Engineer

• Design and implement the company’s customer support infrastructure
• Manage and supervise customer support representatives
• Serve as the escalation point for complex technical support issues
• Identify recurring technical problems from support cases
• Help improve the effectiveness of our kashrus filtering systems
• Utilize AI tools to improve customer support workflows

Head of Customer & Technical Support

AI Engineer

• Design, build, and improve AI models used across our products
• Research and implement new AI techniques to improve filtering and classification
• Optimize model accuracy, performance, and reliability
• Integrate AI systems into backend services and applications
• Collaborate with frontend and backend engineers to deploy AI-powered features
• Explore innovative applications of AI across the platform
• Help expand and strengthen our AI-driven filtering systems

Appointment Setter

• - Conduct outbound calls and emails to engage with prospective customers and generate interest in our cutting-edge services.
• - Utilize effective communication techniques to warm up leads, build rapport, and establish trust with potential clients.
• - Qualify prospects by understanding their needs, pain points, and buying behaviors.
• - Build strong relationships with potential customers by effectively communicating our value proposition and tailoring our messaging to meet their specific needs.
• - Properly explain our products and services to prospective customers when making appointments.
• - Collaborate with the sales team to ensure seamless handover of qualified leads.

Sales Appointment Setter

Software Engineer

• Develop and maintain mobile applications using **React Native and Expo**
• Convert **Figma designs into pixel-perfect, responsive mobile interfaces**
• Architect clean, scalable, and maintainable mobile solutions
• Work with native modules and integrate Swift components when needed
• Manage the full iOS app lifecycle, including **building, testing, and publishing to the Apple App Store**
• Handle Expo builds, EAS configuration, and deployment workflows
• Collaborate closely with backend and product teams
• Debug and resolve performance issues and production bugs
• Contribute to technical decisions and product improvements

Mobile Frontend Developer, React Native, Expo

Backend Engineer

• Assist with building a custom MDM system for iOS and Android
• Implement device enrollment, policy enforcement, remote configuration, app deployment, and remote wipe capabilities
• Develop secure device communication and management workflows
• Design and maintain backend services using TypeScript and Convex
• Build APIs and data models to support MDM functionality
• Collaborate with the frontend team to integrate backend services seamlessly
• Ensure scalability, reliability, and maintainability of backend systems

Full-Stack MDM Developer – Backend-Focused

• Architect and build backend systems using **TypeScript and Convex**
• Design scalable APIs and data models
• Implement business logic and core infrastructure
• Integrate and manage **supervision tools** (ideally using Go or similar technologies)
• Support **MDM integrations** and backend logic related to device management
• Ensure performance, reliability, and security of backend services
• Contribute to frontend development when needed using **React Native**
• Work with Expo-based mobile apps when required
• Collaborate closely with mobile and product teams to ship features end-to-end

Full-Stack Developer – Backend-Heavy, TypeScript

• Develop, fine-tune, and deploy **AI models** in production environments
• Integrate AI features into iOS applications using **Swift and CoreML**
• Build backend services to support AI-driven functionality
• Manage hosting environments and maintain running instances (e.g., **Oracle Cloud infrastructure**)
• Set up, deploy, and maintain servers that support AI workloads
• Optimize performance, scalability, and reliability of AI systems
• Collaborate with product and engineering teams to design innovative AI-powered solutions
• Take ownership of technical challenges and independently drive solutions

AI Developer, Swift Experience Required

• Build and maintain backend services using TypeScript + Convex
• Design clean APIs and data models that power the product
• Deploy and run services on Linux, with strong uptime and reliability
• Work with reverse proxies, networking, and high-availability setups
• Support large iOS apps and integrate Core ML features in Swift
• Use AI tools (LLMs) to move faster while keeping quality high

Medical Virtual Assistant, Bilingual – Creole & English

Head of Customer Support

Technical Recruiter

Head of Customer & Technical Support

AI Engineer

Sales Appointment Setter

Mobile Frontend Developer, React Native, Expo

Full-Stack MDM Developer – Backend-Focused

Full-Stack Developer – Backend-Heavy, TypeScript

AI Developer, Swift Experience Required

Full-Stack MDM Developer – Backend-Focused

Senior Backend Engineer – TypeScript, Convex