Quevera

General

• Develop conceptual illustrations and digital artwork.
• Create, modify, and import graphics, illustrations, photographs, models, and animations using industry-standard media applications.
• Develop or convert graphics from photographs and video to create virtual-world visual experiences.
• Design and develop 3D models and environments.
• Create 2D and 3D animations and motion graphics supporting training and learning solutions.
• Design webpage layouts and supporting visual content.
• Capture photographs for use in digital media products.
• Conceptualize, direct, capture, and edit desktop video and full-motion digital video.
• Develop multimedia products utilizing multiple delivery methodologies.

Media Specialist

Field Engineer

• Provide support for Oracle hardware running Solaris and Linux operating systems, including ZFS Storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware
• Provide on-site service desk coverage
• Deliver outstanding customer service while assisting users with hardware and software issues via email, phone, and instant messaging
• Maintain the on-site ticketing queue for hardware and software requests
• Travel to customer sites to perform hardware break/fix support, including replacing drives, resolving latency issues, power failures, connectivity issues, and other hardware-related problems
• Maintain ongoing communication with customers throughout the lifecycle of support requests
• Meet delivery target dates in accordance with contract service level agreements (SLAs)
• Escalate customer issues and concerns to leadership as appropriate
• Coordinate with remote data center personnel to facilitate additional support activities
• Create break/fix and work order requests for local and remote site access
• Maintain on-site spare hardware inventory
• Follow all applicable government security policies and procedures
• Conduct weekly customer check-ins to identify and address any unresolved hardware or software issues

Field Support Specialist

• Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance
• Conduct site surveys to assess existing configurations, infrastructure, and customer requirements
• Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes
• Analyze hardware requirements and prepare technical specifications for equipment procurement
• Develop installation schedules and support hardware deployment projects
• Prepare installation, testing, and project completion documentation
• Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling
• Build and install specialized interconnecting cables supporting unique hardware integrations
• Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems
• Train end users on the proper use and maintenance of installed hardware and equipment
• Utilize ticketing systems to document incidents, track work, and support IT service management processes
• Provide remote and onsite end-user technical support while resolving connectivity and hardware issues
• Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success

IT Field Support Specialist

Technical Writer

• Create, edit, and maintain technical documentation, including user guides, reference materials, manuals, cheat sheets, installation guides, configuration documentation, and instructional content.
• Translate complex scientific and technical concepts into clear, concise documentation for technical and non-technical audiences.
• Collaborate with customers to translate functional requirements into detailed technical specifications.
• Support engineering teams by developing documentation for system components, engineering artifacts, and technical deliverables.
• Prepare, review, revise, and maintain software engineering, systems engineering, operations, testing, and user documentation.
• Develop developer-focused documentation while collaborating directly with software development teams.
• Utilize documentation tools to develop templates and generate documentation in multiple output formats.
• Serve as the primary liaison to the government for technical documentation activities, contract coordination, and task execution.
• Provide leadership for technical writing efforts across the program and oversee documentation produced by technical writing staff.
• Ensure technical documentation is accurate, consistent, and delivered within established deadlines.
• Apply knowledge of the Software Development Lifecycle (SDLC), Intelligence Community Information Technology Enterprise (IC ITE), Risk Management Framework (RMF), and program terminology throughout documentation efforts.

Technical Writer II

System Administrator

• Support the onboarding of Defense Industrial Base (DIB) partners by maintaining secure Linux and cloud environments.
• Perform Linux system administration, including remote administration using SSH, software installation, system configuration, and routine maintenance.
• Install and maintain Linux software packages using RPM and YUM.
• Monitor Linux systems and gather operational status to ensure system health and availability.
• Deploy, configure, and support containerized applications using Docker and Kubernetes.
• Manage Kubernetes deployments utilizing Helm charts.
• Automate infrastructure configuration and deployment using Ansible.
• Assist with provisioning and maintaining cloud infrastructure using CloudFormation and Terraform.
• Configure and support Traefik within containerized environments.
• Troubleshoot system, infrastructure, and deployment issues to maintain reliable operations.
• Collaborate with engineering teams to support secure, scalable, and highly available cloud environments.
• Document system configurations, deployment procedures, and operational best practices.

Linux Cloud Systems Administrator

• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.).
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

DevOps Engineer

• Deploy, configure, administer, and maintain containerized environments using Red Hat OpenShift.
• Install, configure, integrate, and support Strategy Customer Managed Cloud (CMC) software.
• Integrate CMC components within OpenShift-based infrastructure environments.
• Perform system administration activities including patching, upgrades, performance tuning, and operational maintenance.
• Troubleshoot deployment, configuration, integration, and runtime issues across the technology stack.
• Collaborate with engineering, operations, and customer teams to ensure system reliability, availability, performance, and compliance.
• Develop and maintain technical documentation, operational procedures, and knowledge transfer materials.
• Provide mentorship and technical guidance to customer personnel regarding OpenShift administration, container platform operations, and best practices.
• Conduct independent technical assessments and provide recommendations for system improvements and operational efficiencies.
• Support project planning, technical reviews, and implementation activities for complex cloud-based solutions.
• Interface with customer representatives and organizational leadership regarding technical issues, project status, and recommendations.

Platform Engineer, DevOps Engineer, OpenShift Engineer III

Full-stack Engineer

• Design and execute fine-tuning pipelines for Vision-Language Models (VLMs) on domain-specific imagery datasets, including data preprocessing, training orchestration, and hyperparameter optimization
• Develop and implement evaluation frameworks for multimodal model performance, including task-specific metrics for image understanding, visual question answering, and spatial reasoning
• Build scalable training infrastructure on AWS (SageMaker, EC2 GPU instances) for distributed fine-tuning of large multimodal models
• Engineer data pipelines for curating, annotating, and transforming geospatial imagery datasets into model-ready formats for supervised and instruction-tuning workflows
• Collaborate with applied scientists and solutions architects to iterate on model architectures, adapter strategies (LoRA/QLoRA), and inference optimization techniques

Media Specialist

Field Support Specialist

IT Field Support Specialist

Technical Writer II

Linux Cloud Systems Administrator

Field Support Specialist

Platform Engineer, DevOps Engineer, OpenShift Engineer III

Software Engineer II