Field Support Specialist

Quevera

Field Support Specialist providing technical support for Oracle hardware and systems in Annapolis Junction, Maryland. Responsible for troubleshooting, customer service, and maintaining enterprise infrastructure.

Posted 7/1/2026full-timeAnnapolis Junction • Maryland • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

LinuxOracleTypeScript

About the role

Key responsibilities & impact

Provide support for Oracle hardware running Solaris and Linux operating systems, including ZFS Storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware
Provide on-site service desk coverage
Deliver outstanding customer service while assisting users with hardware and software issues via email, phone, and instant messaging
Maintain the on-site ticketing queue for hardware and software requests
Travel to customer sites to perform hardware break/fix support, including replacing drives, resolving latency issues, power failures, connectivity issues, and other hardware-related problems
Maintain ongoing communication with customers throughout the lifecycle of support requests
Meet delivery target dates in accordance with contract service level agreements (SLAs)
Escalate customer issues and concerns to leadership as appropriate
Coordinate with remote data center personnel to facilitate additional support activities
Create break/fix and work order requests for local and remote site access
Maintain on-site spare hardware inventory
Follow all applicable government security policies and procedures
Conduct weekly customer check-ins to identify and address any unresolved hardware or software issues

Requirements

What you’ll need

Active TS/SCI clearance with Polygraph required
Minimum of two (2) years of experience troubleshooting Oracle and Sun Systems hardware, firmware, and software
Expertise in diagnosing and resolving Oracle and Sun Systems hardware, firmware, and software issues
Experience performing firmware and software patching for Oracle and Sun Microsystems systems

Benefits

Comp & perks

100% employer-paid medical coverage (optional plan)
Competitive options for Medical, Dental and Vision insurance
Employer-paid short-term and long-term disability coverage
Employer-paid life insurance
$5,000 annually for education, training, certifications, and professional development
Career advancement through our structured iQTouch Program
Up to 6% 401(k) match
Additional 4% profit-sharing contribution, at company discretion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Diagnosing Oracle Hardware IssuesResolving Sun Systems Software IssuesZFS Storage ManagementExadata SupportOracle Database Appliances SupportHardware Break/Fix SupportTicketing Queue ManagementConnectivity Issue ResolutionLatency Issue ResolutionPower Failure Troubleshooting

Soft Skills

Outstanding Customer ServiceEffective CommunicationProblem-SolvingCollaborationEscalation Management