Questel

Salesforce Business Analyst

Questel

full-time

Posted on:

Location Type: Hybrid

Location: Tunis • Tunisia

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About the role

  • Analyzing, translating, and documenting business needs to support Salesforce-based platforms
  • Collaborating with internal stakeholders and Solution Engineers to gather, analyze, and document functional requirements
  • Translating business needs into user stories and defining acceptance criteria for development and testing
  • Organizing and leading functional testing campaigns and user acceptance testing (UAT) in sandbox and Trials environments
  • Coordinating with Salesforce administrators and developers on deployment activities
  • Validating successful implementation of new features and resolving any post-deployment issues
  • Identifying opportunities for continuous improvement of Salesforce business processes
  • Maintaining user documentation and functional documentation to promote solutions adoption
  • Participating in Agile ceremonies and ensuring alignment between solutions and business priorities
  • Collaborating with cross-functional teams and R&D teams

Requirements

  • Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field preferred
  • Minimum 2 years of experience in Salesforce functional analysis and implementation required
  • Salesforce Business Analyst Certification preferred
  • Proficient in Salesforce native tools such as Flows, Validation Rules, and Custom Objects
  • Understanding of APEX and SOQL
  • Familiar with Salesforce Sandbox Management, Change Sets, Salesforce CLI, and Git
  • Experience using tools such as JIRA, Confluence, and working within Agile/Scrum frameworks
  • Excellent verbal and written communication in English
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce functional analysisSalesforce implementationSalesforce FlowsValidation RulesCustom ObjectsAPEXSOQLSalesforce Sandbox ManagementChange SetsSalesforce CLI
Soft Skills
collaborationcommunicationorganizational skillsleadershipanalytical skillsdocumentationuser acceptance testingcontinuous improvementstakeholder engagementproblem-solving
Certifications
Salesforce Business Analyst Certification