Quest Technology Management

Manager

• Responsible for managing relationships with assigned clients
• Providing the highest level of customer satisfaction for service delivery
• Act as primary liaison between client staff and Operation Center Management
• Perform project management duties for assigned Client base
• Create and manage detailed project plans for implementations
• Schedule resources for client activities
• Facilitate service delivery meetings and manage escalations from clients

Service Manager

Technician

• Support user requests, facility escort, and escalate problems to ensure customer service
• Configure access control and support badge processing activities
• Maintain hardware and software inventory and maintenance logs

Service Manager

Data Center Technician