Service Manager

Quest Technology Management

Service Manager responsible for client relationships and service delivery in IT management. Managing project planning and ensuring customer satisfaction for assigned clients.

Posted 7/25/2026full-timeRoseville • California • 🇺🇸 United StatesJuniorMid-Level💰 $30 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and customer relationship management, ensuring high levels of client satisfaction and effective service delivery. Capable of managing multiple complex accounts while facilitating communication between clients and operational teams.

Highest-signal resume keywords

Project Management ExperienceCustomer Service ExperienceClient Relationship ManagementWritten Communication SkillsVerbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAccount ManagementResource SchedulingImplementation Planning

Soft Skills

Customer Management SkillsCommunication Skills

Certifications & Qualifications

College Degree

Industry Keywords

Service DeliveryClient LiaisonEscalation Management

About the role

Key responsibilities & impact

Responsible for managing relationships with assigned clients
Providing the highest level of customer satisfaction for service delivery
Act as primary liaison between client staff and Operation Center Management
Perform project management duties for assigned Client base
Create and manage detailed project plans for implementations
Schedule resources for client activities
Facilitate service delivery meetings and manage escalations from clients

Requirements

What you’ll need

2+ years of project management experience or equivalent
College Degree or equivalent experience
4+ years of customer service experience
Strong customer management skills
Written and verbal communication skills
Ability to manage multiple, complex accounts
Must be able to work flexible hours

Benefits

Comp & perks

Full Time, Non-Exempt position
Pay is DOE
Opportunity for career growth
Challenging and rewarding environment