Global Benefits Manager
Quest Software
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • Texas • United States
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About the role
- Set the vision for the operational delivery of global health and wellness programs globally and collaborate closely with in-region HR team members.
- Lead annual benefits lifecycle processes, including renewals, Open Enrollment, vendor implementations, and compliance reporting.
- Develop and maintain scalable processes, documentation, and governance standards to ensure operational rigor.
- Partner with Payroll, Finance, Legal, and HRIS to ensure accurate plan administration and seamless employee experience.
- Serve as primary point of contact for brokers and carriers.
- Drive performance management of vendors, including service-level expectations, renewals, and cost-containment strategies.
- Evaluate new benefit offerings and wellness initiatives aligned with workforce needs and business strategy.
- Partner closely with HR Business Partners and HR Operations to ensure benefits programs are understood and consistently applied.
- Collaborate with leadership to provide insights into utilization trends, cost drivers, and risk mitigation opportunities.
- Support employee communications and education to enhance program engagement and clarity.
- Identify process gaps and implement operational enhancements to improve efficiency and employee experience.
- Analyze data to inform program decisions and recommend improvements.
- Support global expansion efforts by designing scalable benefits frameworks in new geographies.
Requirements
- 5+ years of progressive experience in benefits administration, preferably within SaaS or high-growth environments.
- Strong knowledge of U.S. health and wellness programs; global benefits exposure preferred.
- Demonstrated operational rigor and process orientation.
- Strong project management skills with a consistent ability to drive tasks forward and keep deliverables aligned with timelines.
- Experience managing broker and carrier relationships.
- Comfort working cross-functionally across HR, Finance, Legal, Payroll, and executive stakeholders.
- Strong analytical capability with the ability to translate data into actionable insights.
- Remotely located in either the greater Boston, MA, or Austin, TX location, a plus.
- Experience supporting remote and global workforces is a plus.
- LOA experience is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationcompliance reportingdata analysisproject managementvendor managementprocess improvementoperational rigorhealth and wellness programsglobal benefitsLOA experience
Soft Skills
collaborationcommunicationanalytical capabilitycross-functional teamworkleadershipproblem-solvingorganizational skillsperformance managementinsight generationemployee engagement