QUERWERK KG

General

• Technical support for our software solutions via phone, email, and remote access
• Analysis and resolution of software issues, including troubleshooting user-reported problems
• Training and onboarding customers in the use of our software solutions
• Support for installation, configuration, and maintenance of the software
• Close collaboration with the development and sales teams to efficiently implement customer requirements
• Documenting support cases in our ticketing system and creating solution proposals

Software Project Manager, Support