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Software Project Manager, Support
QUERWERK KGTechnischer Support für Softwarelösungen bei DIMMEL-Software GmbH in Bautzen. Unterstützung per Telefon, E-Mail und Remote-Zugriff für Kunden bei der Nutzung und Installation der Software.
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Technical support for our software solutions via phone, email, and remote access
- Analysis and resolution of software issues, including troubleshooting user-reported problems
- Training and onboarding customers in the use of our software solutions
- Support for installation, configuration, and maintenance of the software
- Close collaboration with the development and sales teams to efficiently implement customer requirements
- Documenting support cases in our ticketing system and creating solution proposals
Requirements
What you’ll need- Completed vocational training in IT (e.g., IT specialist / Fachinformatiker or IT systems electronics technician / IT-Systemelektroniker) or an equivalent qualification
- Experience in technical support, preferably with CRM or ERP software
- Good knowledge of Windows operating systems and basic database knowledge (SQL)
- You are structured and can explain technical matters clearly — by phone or email
- Team player with a friendly manner when dealing with customers
- Good German language skills required
- Career changers with IT experience welcome
Benefits
Comp & perks- Secure position with a permanent contract in a growing company
- Thorough onboarding and ongoing training opportunities
- Flexible working hours and the option to work partly from home
- Flat hierarchies and an open corporate culture
- Modern work equipment, occupational pension scheme, and additional employee benefits (e.g., JobRad)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootinginstallationconfigurationmaintenancedatabase knowledgeSQLCRM softwareERP softwareWindows operating systems
Soft Skills
communicationteam playercustomer servicestructuredproblem-solvingtrainingonboardingcollaborationclear explanationfriendly manner
Certifications
IT specialistIT systems electronics technician