Provide advice, support, education and coaching to all employees on best practice Human Resource Management (HRM) in accordance to relevant policies, Enterprise Agreements and legislation
Maintain a strong customer focus by identifying and escalating complex enquiries as appropriate and ensuring prompt responses to customer enquiries and effective resolution of matters.
Manage and maintain accurate enquiry records, ensuring timely data capture into SuccessFactors, SAP HR, ServiceNow and Trim
Identify and contribute ideas and suggestions for continuous improvement

Requirements

High level of customer service, interpersonal and communication skills with an ability to influence and drive outcomes
Knowledge of contemporary HRM issues and their practical application within a large and diverse organisation
Sound level of skill in the provision of specialist advice and support on people matters such as employment law, Enterprise Agreements and legislation
Ability to collaborate and work within a multidisciplinary, agile environment to achieve business outcomes
Experience with SuccessFactors, Service Now and SAP or similar is highly desirable

Benefits

Balance your work and personal life with flexible working options
Enjoy free travel to work and discounted rail travel
QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
Prioritise your physical, emotional and financial wellbeing with our range of free services
You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
Eligible employees can receive up to 100% reimbursement for professional membership fees
Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Human Resource Managementemployment lawEnterprise Agreementsdata capture

Soft Skills

customer serviceinterpersonal skillscommunication skillsinfluencecollaborationagile environment