Queensland Rail

Customer Service Attendant

Queensland Rail

full-time

Posted on:

Location Type: Office

Location: Townsville • Australia

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Salary

💰 A$66,837 - A$100,000 per year

About the role

  • Creating a memorable onboard customer experience
  • Delivering a food and beverage service, including galley duties and trolley service
  • Managing storage, preparation and cooking of food and beverage items
  • Performing general cleaning duties and maintain food hygiene standards
  • Assisting with handling customer luggage
  • Ensuring passenger safety by reporting operational issues
  • Processing payments via cash and EFTPOS
  • Performing Station Assistant duties, including customer service and platform cleaning

Requirements

  • Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
  • The ability to work independently and in a team
  • A strong work ethic and willingness to go the ‘extra mile’.
  • Excellent communication skills and a customer-focused approach
  • The ability to think quickly, manage unexpected situations and perform under pressure
  • Sound cash management skills.
  • A Safety-focused mindset
  • The ability to perform occasional heavy lifting (up to 20kg)
  • Candidates will also need to obtain the below statement of attainment certificates prior to employment:
  • Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
  • Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)
Benefits
  • An annual salary of $66,837 + 12.75% super with potential to earn up to $100,000 per year + 12.75% super (including allowances)
  • Travel discounts and lifestyle perks through QRI
  • Access to 280+ gyms and pools with Fitness Passport
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
food and beverage servicegalley dutiestrolley servicefood preparationcookingfood hygiene standardscash managementEFTPOS processingheavy lifting
Soft Skills
customer serviceteamworkwork ethiccommunication skillscustomer-focusedproblem-solvingability to perform under pressuresafety-focused mindset
Certifications
Responsible Service of Alcohol (SITHFAB002)Responsible Service of Alcohol (SITHFAB021)Food Safety – use hygienic practices for food safety (SITXFSA001)Food Safety – use hygienic practices for food safety (SITXFSA005)