Queensland Rail

Customer Service Supervisor

Queensland Rail

full-time

Posted on:

Location Type: Office

Location: Townsville • Australia

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Salary

💰 A$86,367 - A$140,000 per year

About the role

  • Lead and mentor a team of up to four onboard staff
  • Deliver exceptional customer service and ensure ticket compliance
  • Oversee safety, fatigue management, catering, financial and baggage procedures
  • Manage service disruptions and coordinate train handovers

Requirements

  • Proven customer service and leadership skills
  • Strong communication, time management and problem-solving abilities in a semi-autonomous and fast-paced environment
  • The ability to handle customer or team member conflict in an objective and professional manner
  • Flexibility for rotating rosters which will include regular weekends
  • Must currently hold or be willing to obtain the following certificates prior to employment:
  • Advanced resuscitation
  • Provide basic emergency life support
  • CPR
  • First aid
  • Food hygiene
  • Responsible service of alcohol (RSA)
Benefits
  • Base annual salary of $86,367 + 12.75% super with potential to earn up to $140,000 per year + 12.75% super (including allowances)
  • Travel discounts and lifestyle perks through QRI
  • Access to 280+ gyms and pools with Fitness Passport

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceleadershipcommunicationtime managementproblem-solvingconflict resolutionflexibility
Certifications
Advanced resuscitationbasic emergency life supportCPRFirst aidFood hygieneResponsible service of alcohol (RSA)