Customer Service Supervisor
Queensland Rail
full-time
Posted on:
Location Type: Office
Location: Brisbane • Australia
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Salary
💰 A$86,367 - A$130,000 per year
About the role
- Lead and mentor a team of up to twelve onboard staff
- Deliver exceptional customer service and ensure ticket compliance
- Oversee safety, fatigue management, catering, financial and baggage procedures
- Manage service disruptions and coordinate train handovers
Requirements
- Proven customer service and leadership skills
- Strong communication, time management and problem-solving abilities in a semi-autonomous and fast-paced environment
- The ability to handle customer or team member conflict in an objective and professional manner
- Flexibility for rotating rosters, including nights and weekends
- Advanced resuscitation
- Provide basic emergency life support
- CPR
- First aid
- Food hygiene
- Responsible service of alcohol (RSA)
Benefits
- Base annual salary of $86,367 + 12.75% super with potential to earn up to $130,000 per year + 12.75% super (including allowances)
- Travel discounts and lifestyle perks through QRI
- Access to 280+ gyms and pools with Fitness Passport
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advanced resuscitationbasic emergency life supportCPRfirst aidfood hygieneresponsible service of alcohol
Soft skills
customer serviceleadershipcommunicationtime managementproblem-solvingconflict resolutionflexibility