Quata

Customer Service Analyst II

Quata

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

ERP

About the role

  • Manages the portfolio of orders for the Head Office and branches, monitoring the entire process for release to pick order generation and invoicing according to the daily schedules.
  • Monitors orders for retail chains with logistics penalties and Fill Rate requirements, arranging deliveries directly with distribution centers.
  • Conducts daily alignments with Production Planning and Control (PCP) for possible changes, including both advances and postponements due to delivery schedule needs.
  • Tracks orders from their actual entry through to customer delivery via the logistics area, monitoring and addressing operational issues when necessary.
  • Acts as the focal point for information related to sales orders through to final delivery for the Business Unit customers.
  • Prepares reports and demonstrative charts on the area’s performance.

Requirements

  • Bachelor’s degree in Business Administration, Commercial Management, Statistics, Economics, or related fields.
  • Advanced knowledge of Microsoft Office.
  • Experience in Customer Service / After-sales / Customer Support.
  • Experience with B2B customers or strategic accounts.
  • Knowledge of service systems (CRM, ERP).
  • Strong data analysis and KPI monitoring skills.
  • Knowledge of order-to-cash processes, invoicing, logistics, and after-sales.
  • Experience with the Protheus ERP system.
  • Experience with Power BI.
Benefits
  • Health Insurance - we cover the health plan for all employees, and you can add a dependent at half the plan cost.
  • Dental Plan - we partner with leading providers because oral health is essential.
  • Life Insurance - protection and security for you and your family.
  • Pharmacy Discount Program - access discounts and convenience when purchasing medications and personal care products at participating retailers.
  • Meal/Restaurant Allowance (VR/VA) - flexible benefits with mobility; you choose how to use them.
  • Transportation - safe commuting options; at Quatá you may opt for commuter allowance in applicable locations as needed.
  • Profit Sharing (PLR) - recognition for meeting targets is part of our culture.
  • People Management Technology - we value continuous learning and professional development.
  • Partnerships with Educational Institutions - to help you enhance your skills.
  • Discount on Quatá Products.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI monitoringorder-to-cash processesinvoicinglogisticscustomer serviceafter-sales supportB2B experienceProtheus ERPPower BI
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Commercial ManagementBachelor’s degree in StatisticsBachelor’s degree in Economics