Quartzy

Manager

• Run point on ordering. You'll handle purchasing from start to finish for multiple R&D labs, making sure scientists get what they need, when they need it.
• Solve problems before they happen. Stay one step ahead of supply chain issues to keep research moving forward without a hitch.
• Optimize for value. You'll actively source products, compare vendor pricing, and find deals to ensure your labs' budgets are maximized without compromising on quality.
• Drive account success. You'll be their go-to Quartzy person, helping labs scale efficiently by improving their internal processes and software adoption.
• Be the customer’s biggest advocate. Build meaningful relationships with your customers and be their voice inside the company.

Virtual Lab Manager

Account Executive

• Identify, prospect, and close new SaaS accounts in the Boston Metro Area life sciences market.
• Own the end-to-end process: outreach, discovery, demo, ROI positioning, negotiation, and close.
• Understand customer workflows and pain points, then map Quartzy’s software to their needs.
• Maintain a healthy pipeline through cold outreach, networking in biotech clusters, referrals, and event presence.
• Build a repeatable coverage model for biotech hubs.
• Partner with marketing, sales development, and account management to ensure seamless handoffs and customer success.
• Stay plugged into biotech/academic trends and use insights to sharpen targeting and messaging.

Account Executive – SaaS

Account Manager

• Meet with existing Quartzy customers at their labs in the Boston Metro Area to grow e-commerce adoption.
• Use Salesforce/Looker data to identify expansion opportunities.
• Build trust with scientists, lab managers, and finance teams and position Quartzy as the best, most cost-effective choice.
• Introduce labs to new product categories and promotions.
• Partner with marketing and CS on software adoption campaigns.
• Work with Pricing team to set prices based on insights gained from engaging with customers.
• Track buying patterns and share insights with product/ops to sharpen positioning.

Field Account Manager

• Identify, prospect, and close new SaaS accounts in the Bay Area life sciences market.
• Own the end-to-end process: outreach, discovery, demo, ROI positioning, negotiation, and close.
• Understand customer workflows and pain points, then map Quartzy’s software to their needs.
• Maintain a healthy pipeline through cold outreach, networking in biotech clusters, referrals, and event presence.
• Build a repeatable coverage model for South SF, Mission Bay, Palo Alto, Emeryville, and related biotech hubs.
• Partner with marketing, sales development, and account management to ensure seamless handoffs and customer success.
• Stay plugged into biotech/academic trends and use insights to sharpen targeting and messaging.

Account Executive – SAAS

• Meet with existing Quartzy customers at their labs in the Bay Area to grow e-commerce adoption
• Use Salesforce/Looker data to identify expansion opportunities
• Build trust with scientists, lab managers, and finance teams and position Quartzy as the best, most cost-effective choice
• Introduce labs to new product categories and promotions
• Track buying patterns and share insights with product/ops to sharpen positioning

Product Marketing

• Craft compelling value propositions for Quartzy’s software and distribution offerings tailored to different personas (lab managers, procurement, researchers, executives).
• Drive GTM strategy for new product features (e.g., Invoices module, Auto-Replenishment, SDS automation) including messaging, collateral, and enablement.
• Develop sales decks, one-pagers, case studies, website copy, email campaigns, and conference materials that resonate with biotech and university decision-makers.
• Gather customer, competitor, and industry insights to refine Quartzy’s differentiation and inform roadmap prioritization.
• Partner with Sales and Customer Success to arm them with the tools, playbooks, and narratives that win deals.
• Shape messaging for Quartzy-hosted events (e.g., Labapalooza) and industry partnerships (e.g., NAEP, incubator programs).
• Act as the bridge between Product, Marketing, Sales, and Customer Success to ensure consistent and effective storytelling.

Product Marketing Manager

Customer Success Manager

Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals
Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage
Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization
Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn. This may also include managing the renewals for assigned accounts.
Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions
Manage customer escalations and ensure issues are resolved quickly and effectively
Discover upsell/cross sell opportunities to maximize customer growth
Report customer product feedback to Product and Engineering teams

Virtual Lab Manager

Account Executive – SaaS

Field Account Manager

Account Executive – SAAS

Field Account Manager

Product Marketing Manager

Customer Success Manager, Lab Operations