Quartzy

Product Marketing

• Craft compelling value propositions for Quartzy’s software and distribution offerings tailored to different personas (lab managers, procurement, researchers, executives).
• Drive GTM strategy for new product features (e.g., Invoices module, Auto-Replenishment, SDS automation) including messaging, collateral, and enablement.
• Develop sales decks, one-pagers, case studies, website copy, email campaigns, and conference materials that resonate with biotech and university decision-makers.
• Gather customer, competitor, and industry insights to refine Quartzy’s differentiation and inform roadmap prioritization.
• Partner with Sales and Customer Success to arm them with the tools, playbooks, and narratives that win deals.
• Shape messaging for Quartzy-hosted events (e.g., Labapalooza) and industry partnerships (e.g., NAEP, incubator programs).
• Act as the bridge between Product, Marketing, Sales, and Customer Success to ensure consistent and effective storytelling.

Product Marketing Manager

Customer Success Manager

Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals
Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage
Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization
Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn. This may also include managing the renewals for assigned accounts.
Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions
Manage customer escalations and ensure issues are resolved quickly and effectively
Discover upsell/cross sell opportunities to maximize customer growth
Report customer product feedback to Product and Engineering teams

Product Marketing Manager

Customer Success Manager, Lab Operations