Quantum Metric

Account Manager

Quantum Metric

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Strategic lead for customer engagement
  • Collaborate with Sales to identify and work on expansion opportunities
  • Manage and forecast customer renewal and expansion goals
  • Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
  • Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
  • Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
  • Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
  • Educate customers on new use cases, features and integrations that create added value

Requirements

  • Bachelor's degree in a related field of study
  • Strong project management skills, organizational skills and high attention to accuracy
  • Strong verbal, written and presentation skills
  • 5+ years of experience in managing enterprise customer relationships
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Proven track record of meeting and exceeding individual retention and expansion goals
  • Travel: approximately once per month for client and/or company commitments
Benefits
  • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
  • FSA, DCFSA, and HSA accounts
  • Employee Assistance Programs (EAP)
  • Telehealth options
  • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
  • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
  • Discounts on Pet Insurance
  • 401k (with employer match) and Options / Equity
  • 13 company holidays
  • Unlimited Paid Time Off
  • Sick leave
  • Parental/Adoption Leave
  • Great perks, flexible work environment, and numerous resources for professional development and team building.
  • Promotional opportunities
  • Rewards and recognition programs
  • Robust onboarding and training program
  • One-time stipend for work-at-home employees
  • Monthly business expense stipend
  • Employee Discount Program (Perks at Work)
  • Employee Referral Program
  • Lead Referral Program
  • MacBook and awesome swag delivered to your door
  • Encouraging and collaborative culture
  • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer account planningcustomer health documentationcustomer success strategiescustomer engagementrenewal forecastingexpansion goal managementcase study developmentwebinar participationfeature education
Soft Skills
organizational skillsattention to detailverbal communicationwritten communicationpresentation skillsinfluencing skillscollaborationstrategic alignmentmulti-taskingcustomer advocacy
Certifications
Bachelor's degree