Engineering Owner, Customer Support
Recorded Future
Swift
Physicist – Customer Support
Quantum Machines
full-time
Posted on:
Location Type: Office
Location: Boston • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
LinuxPython
About the role
- Own and provide end-to-end support to our global customers
- Communicate and troubleshoot with the customer to understand the real issue and identify its root cause (requires understanding the customer’s experiments and setup across various quantum modalities)
- Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
- Suggest and communicate a workaround to the user
- Research and identify solutions to recurrent software and hardware issues
- Manage ongoing communication and ensure customer satisfaction
- Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system
- Maintain a profound understanding of the system’s known issues
- Support hardware installations
- Travel globally to customer sites and resolve issues
- Document technical knowledge and issue resolution procedures
Requirements
- MSc or equivalent in experimental physics, with hands-on experience
- Hands-on lab experience
- Proficiency in Python
- Experience with working in a Linux environment
- Basic knowledge of IT and specifically computer networks
- Passionate about technology and able to dive into new technologies quickly
- Independent, responsible, self-motivated with a can-do attitude
- Excellent verbal and written skills in English
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonLinuxexperimental physicshands-on lab experiencetroubleshootingquantum control systemhardware installationsissue resolution procedurescustomer supportsoftware solutions
Soft skills
communicationproblem-solvingcustomer satisfactionindependentself-motivatedresponsiblecan-do attitudeverbal skillswritten skillspassion for technology
Certifications
MSc in experimental physics
