Customer Support

• Own and provide end-to-end support to our global customers
• Communicate and troubleshoot with the customer to understand the real issue and identify its root cause (requires understanding the customer’s experiments and setup across various quantum modalities)
• Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
• Suggest and communicate a workaround to the user
• Research and identify solutions to recurrent software and hardware issues
• Manage ongoing communication and ensure customer satisfaction
• Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system
• Maintain a profound understanding of the system’s known issues
• Support hardware installations
• Travel globally to customer sites and resolve issues
• Document technical knowledge and issue resolution procedures

Physicist – Customer Support

VP of Customer Experience

Sales Support Specialist

Associate, Customer Experience – Omnichannel Growth

Engineering Owner, Customer Support