Quantum Health

Director, Client Engagement

Quantum Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Lead, coach, and develop Client Executives to deliver best-in-class client service and renewal execution
  • Set clear expectations, provide ongoing feedback, and drive professional growth and accountability
  • Own execution of renewal strategies, including timelines, stakeholder alignment, and Sales handoffs
  • Conduct regular account reviews to assess client health, renewal likelihood, and engagement effectiveness
  • Identify risks early and implement mitigation plans in partnership with Senior Director leadership
  • Ensure consistent, high-quality client experience aligned to Quantum Health’s value proposition
  • Support Client Executives in delivering compelling renewal presentations and value-based storytelling
  • Build trusted relationships with key client stakeholders (HR, Finance, Benefits leaders)
  • Drive adherence to client success playbooks, tools, and reporting standards
  • Collaborate with internal teams (Product, Operations, BI, Clinical) to resolve client issues and improve delivery
  • Provide visibility into renewal status, client risks, and team performance
  • Identify and implement best practices to improve efficiency, satisfaction, and retention

Requirements

  • Bachelor’s degree required; Master’s preferred
  • 8–12+ years of experience in client success, account management, consulting, or healthcare services
  • 3+ years of experience leading client-facing teams
  • Strong understanding of renewal management, client engagement, and value-based delivery
  • Proven ability to manage complex client relationships and drive retention outcomes
  • Excellent communication, presentation, and influencing skills
  • Experience with CRM tools and data-driven reporting
  • Ability to travel (~20–30%)
  • A high degree of personal accountability and trustworthiness
Benefits
  • Health, vision and dental coverage
  • Life insurance
  • Legal and identity protection
  • Adoption assistance
  • Employee Assistance Program (EAP)
  • Teladoc services
  • 401(k) plan with up to 4% employer match and full vesting on day one
  • Paid Time Off (PTO)
  • 7 paid holidays
  • Parental leave
  • Volunteer days
  • Paid sabbaticals
  • Tuition reimbursement up to $5,250 annually
  • Certification/continuing education reimbursement
  • Discounted higher education partnerships
  • Paid trainings and leadership development
  • Modern workplace with casual dress code
  • Open floor plans
  • Full-service dining
  • Free snacks and drinks
  • Complimentary 24/7 fitness center with group classes
  • Outdoor walking paths
  • Game room
  • Notary and dry-cleaning services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal managementclient engagementvalue-based deliverydata-driven reporting
Soft Skills
leadershipcoachingcommunicationpresentationinfluencingaccountabilitytrustworthiness
Certifications
Bachelor’s degreeMaster’s degree