Quantum Health

Senior Client Success Executive

Quantum Health

full-time

Posted on:

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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Job Level

Senior

About the role

  • Own and drive multi-year strategic account plans aligned to each client’s business objectives, benefits strategy, and financial priorities.
  • Serve as a trusted advisor to senior leaders across HR, benefits, finance, procurement, and executive teams.
  • Lead executive business reviews that connect performance metrics to strategic and financial outcomes.
  • Anticipate evolving client needs based on market dynamics and proactively recommend high-impact initiatives.
  • Influence client decision-making across complex stakeholder environments with competing priorities.
  • Convey client strategic priorities internally and mobilize cross-functional teams to deliver against defined success plans.
  • Own revenue retention and growth across assigned strategic accounts, with clear accountability for renewals, expansion, and long-term value realization.
  • Proactively lead renewal strategy and negotiations, minimizing churn through ongoing executive engagement and demonstrated performance impact.
  • Identify and execute account growth strategies, including upsell and cross-sell opportunities aligned to client priorities.
  • Maintain forecast accuracy and revenue visibility, ensuring disciplined commercial management across strategic accounts.
  • Monitor overall account health using performance, engagement, and financial indicators to proactively mitigate risk and surface expansion opportunities.
  • Advise clients on regulatory changes, industry trends, and competitive dynamics.
  • Provide market-informed recommendations that elevate Embold from vendor to strategic thought partner.
  • Orchestrate cross-functional teams (Product, Data & Insights, Marketing, Sales, Operations) to deliver high-impact, customized solutions.

Requirements

  • Bachelor’s degree required; MBA or advanced degree preferred.
  • 12+ years of experience in strategic account management, healthcare consulting, benefits strategy, or enterprise client leadership.
  • Deep knowledge of the employer-sponsored healthcare ecosystem.
  • Demonstrated ability to handle high pressure situations, complex scenarios, and sophisticated clients.
  • Demonstrated financial acumen, including ability to interpret and communicate ROI, cost trends, and value-based performance metrics.
  • Experience leading executive-level conversations and complex negotiations.
  • Proven success managing large, complex enterprise accounts with multiple stakeholders.
  • Strong consultative facilitation skills and executive presence.
  • Experience influencing cross-functional teams without direct authority.
  • Experience with CRM software, Salesforce experience preferred.
  • Background in healthcare analytics, value-based care, benefits consulting, or health technology.
  • Experience working with innovative, high-demand employer or health plan clients requiring customization and strategic partnership.
  • Existing professional network within employer benefits, health plan, or consultant markets.
  • Experience supporting strategic pipeline development or pre-sale initiatives.
  • Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
  • A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
Benefits
  • Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
  • 401(k) plan with up to 4% employer match and full vesting on day one.
  • Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
  • Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
  • Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
  • A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementhealthcare consultingbenefits strategyfinancial acumennegotiationhealthcare analyticsvalue-based careconsultative facilitationcustomizationstrategic partnership
Soft Skills
influenceexecutive presencehigh pressure situation managementcomplex scenario handlingcross-functional team leadershippersonal accountabilitytrustworthinesscommunicationproblem-solvingclient advisory
Certifications
Bachelor’s degreeMBA or advanced degree