Quantum Health

Senior Client Success Executive – Strategic Accounts

Quantum Health

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ohio • United States

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Job Level

Senior

About the role

  • Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals.
  • Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.
  • Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs.
  • Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue.
  • Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value.
  • Regularly track and assess client health, using data and insights to identify risks and opportunities for deeper engagement and growth.
  • Develop and execute client success plans that align with client goals and foster long-term partnerships, driving retention and growth within assigned accounts.
  • Monitor key success metrics such as adoption rates, client satisfaction scores (NPS/CSAT), and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders.
  • Act as a trusted advisor and advocate for the client, ensuring any issues or concerns are addressed swiftly and effectively, coordinating with internal teams as necessary.
  • Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey.

Requirements

  • Bachelor's degree in business or equivalent experience. Master’s degree preferred but not required.
  • 10 - 12+ years' related industry experience in consulting, sales, or other applicable area(s).
  • Prior Health Insurance experience preferred.
  • Demonstrated ability to handle high pressure situations, complex scenarios, and large clients.
  • Proven ability to think creatively about how to solve problems with available resources.
  • Strong negotiation, analytical, verbal, written, and in-person presentation skills.
  • Proficient PC skills, including MS Office Suite.
  • Experience with CRM software, Salesforce experience preferred.
  • Experience with creating and maintaining account hygiene and overall management in CRM software.
  • Travel required as needed – cyclical depending on client needs.
Benefits
  • Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
  • 401(k) plan with up to 4% employer match and full vesting on day one.
  • Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
  • Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
  • A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementclient onboardingupsellingcross-sellingdata analysisclient success planningkey success metricsproblem solvingnegotiationpresentation skills
Soft skills
communicationrelationship managementcreativityanalytical thinkingadaptabilityclient advocacyteam collaborationtime managementconflict resolutioncustomer engagement