Quantcast

Operations

• Oversee the daily operations of the San Francisco HQ, and 3 other remote offices, ensuring the office is fully functional, visually impeccable, and aligned with company culture and aesthetics.
• Act as the primary point of contact for building management, external vendors, and contractors. Negotiate SLAs, manage contract renewals, and evaluate vendor performance.
• Manage space planning initiatives. Manage occupancy software, analyze seating utilization data, and strategize for future growth or footprint optimization.
• Manage the HQ workplace budget, including office supplies, equipment, catering, and event spend. Oversee procurement and asset tracking.
• Implement, and monitor facility safety, emergency preparedness, and building security protocols. Maintain and supervise global departmental audit schedules to ensure cross-office compliance.
• Manage and optimize Workplace tech stacks, including internal ticketing systems (JIRA), security/access control systems, and the corporate intranet directory.
• Partner global workplace manager to plan, coordinate, and execute internal company events, culture initiatives, and localized internal communications.

Workplace Planning & Operations Manager

Account Manager

• Leads and mentors high performing Account Managers through acquisition of product knowledge, consultative up-selling skills, client messaging, strategic conversation and negotiation skills, and navigation tactics to address customer objectives and problems.
• Set goals and provides feedback on performance of team members helping clients’ address their business challenges with recommendations backed up with proven data/insight/results.
• Develop and execute account strategy that will maximize the amount of advertiser spend with Quantcast’s managed service and platform offerings.
• Serve as a liaison to clients regarding new product launches and advertising opportunities while ensuring that clients are satisfied with their business growth.
• Recruit, evaluate, hire and onboard top account management talent to meet growth expectations.
• Ensure the quality of work across their direct reports exceeds expectations. Ensures that we have growth strategies in place for our largest accounts and that we are triaging any client risks.
• Set a clear development framework for individuals to see paths to their career goals and have tangible milestones to achieve them.
• Identifies top revenue opportunities within their team, drives accountability to activate opportunities and ensures the team proactively communicates with customers to retain accounts and revenue.
• Influences cross-functional relationships between the Sales & CS teams.

Manager, Account Management

• Manage all operational requests related to the campaign life cycle including IO generation (CPQ), campaign configuration and creative upload and scheduling (Quantcast Platform)
• Ensure 3PAS reporting is set-up for relevant Quantcast Advertise customers
• Own customer report generation, with support from AMs and Account Directors - delivering ‘right first time’ attention to detail.
• Ability to perform multiple tasks simultaneously, within tight deadlines. Possess strong QA skills, understanding and identifying problems before they arise.
• Learn to prioritize internal and external requests, understanding impact and severity level.
• Clearly communicate campaign timelines and deliverables
• Identify any opportunities/problems arising from misalignment or misunderstanding.
• Become proficient in workflows and systems needed to set up and maintain our advertising campaigns.
• Ability to effectively consult with internal and external customers regarding challenges, translating technical information to non-technical audiences.
• Ability to simplify complex data-backed insights for non-technical audiences, and to present them confidently.
• Deliver campaign analysis, in the form of email, ppt; be comfortable presenting insight and recommendations back to end customers.
• Have strong critical thinking capabilities; able to interpret complex insights to provide recommendations to your customers.

Workplace Planning & Operations Manager

Manager, Account Management

Associate Account Manager