Quantanite

Customer Service Associate – Polish Speaking

Quantanite

contract

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • Handle inbound customer communications in Polish across voice and digital channels with professionalism and empathy.
  • Investigate and resolve customer issues effectively or escalate when necessary.
  • Maintain up-to-date knowledge of client products, services, and internal support tools.
  • Log all customer interactions in CRM tools with attention to detail and completeness.
  • Ensure timely and satisfactory closure of customer queries through proactive follow-ups.
  • Relay customer insights to internal teams to help improve processes and service quality.
  • Adhere to client and company policies, including data protection and service quality standards.

Requirements

  • Full professional fluency in Polish and working proficiency in English.
  • At least 1 year of customer service experience (preferably within a contact centre or BPO environment).
  • High school diploma required; further education is advantageous.
  • Comfortable using CRM systems and digital communication tools.
  • Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setting.
  • Willingness to work on a rotational shift basis including evenings and weekends, depending on business needs.
  • Right to Work in Poland/Bulgaria essential.
Benefits
  • Remote Work : Work from the comfort of your home while being part of a global team.
  • Comprehensive Training : All the tools and support you need to succeed.
  • Career Growth : Clear paths for progression and upskilling within a growing international company.
  • Culture : A people-first environment that values diversity, collaboration, and purpose-driven work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceCRM systemsdigital communication tools
Soft Skills
empathyresilience under pressurestrong communication skillsattention to detailability to work independently
Certifications
high school diploma