Support Software Engineer
Quantanite
full-time
Posted on:
Location Type: Hybrid
Location: Mumbai • India
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About the role
- Solve complex customer issues independently and be a go-to resource for other team members
- Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of robust and scalable EV charging
- Establish new and review existing processes within the support team to improve efficiencies and provide standardization of quality assurance of our services.
- Analyze field issues to provide insights on product quality and process improvement
- Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality.
- Occasionally Provide support by answering driver phone calls, emails, and customer inquiries
Requirements
- Bachelor’s degree in computer science, electrical engineering, related degree, or relevant experience
- Excellent written and verbal communication.
- Should be comfortable in a fast-paced, constantly evolving environment and should be comfortable learning new platforms as they arise.
- Highly organized and effective at engaging with multiple customers and teams.
- Has great organizational and effective time management skills.
- Has experience as a Support Engineer, QA Engineer, or Software Engineer is highly preferable.
- It will be preferred if the candidate has familiar working knowledge of Linux/Ubuntu and scripting with sh/bash, Python, or Automation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxUbuntuscriptingshbashPythonAutomationproblem solvingquality assuranceprocess improvement
Soft Skills
written communicationverbal communicationorganizational skillstime managementcustomer engagementadaptabilityteam collaborationindependenceefficiency improvementanalytical skills
Certifications
Bachelor's degree in computer scienceBachelor's degree in electrical engineeringrelated degree