Quant (QQuant Master Servicer Servicing of Loans and Credits Single Member S.A)

Customer Support

• Provide frontline customer service through multiple channels
• Ensure accurate handling of inquiries related to loan portfolios, payments, and account information
• Handle inbound calls and written communications from customers
• Record and track requests in internal systems
• Respond to inquiries with clarity and courtesy
• Escalate complex or unresolved issues to the Senior Officer or Supervisor
• Educate customers on processes and digital tools
• Maintain up-to-date knowledge of product offerings and servicing practices
• Ensure compliance with regulatory requirements

Customer Support Specialist

Account Manager

• Overview of a number of assigned cases/borrowers as part of a NPL portfolio
• Engagement in workout discussions and negotiations with borrowers, legal advisors and other related parties towards resolution of the exposure
• Independently determining effective workout strategies (consensual/ non-consensual) while ensuring prompt implementation of approved action plan
• Monitoring the relationship and the workout strategy (ie restructuring) and working closely with other internal teams (legal, loan administration, credit and committees)
• Preparing proposals for debt restructuring, settlement proposals and various action plans for management’s approval
• Engage on personalized and one to one discussions with customers on our premises
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Retail Relationship Manager

Financial Planning and Analysis

• High-quality inbound/outbound communication with bank debtors
• Identification of customer’s needs and payment ability
• Agreement on a repayment plan of customer's debt
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements

Customer Support Specialist

Retail Relationship Manager

Financial Advisor