Quandri

Customer Success Manager

• Lead and manage the CSM team responsible for ensuring we are driving tangible business outcomes for Quandri's customers
• Provide direct coaching and mentorship to your team in support of their growth and development
• Effectively manage CSM capacity and recruit top CSM talent as we grow our teamImplement a consistent team operating rhythm, communication cadence, and meeting structure
• Manage internal documentation of key processes and resources
• Manage the forecasting, management and improvement of our renewal process, ensuring we successfully renewal
• Customer contracts
• Identify at-risk customers prior to renewal and develop resolution strategies in partnership with your team and other cross-functional stakeholders where additional support is needed
• Identify upsell or cross-sell opportunities through ongoing customer touchpoints
• Coordinate and work closely with the sales team to close opportunities
• Become an expert in our products and clearly communicate the value and impact of Quandri
• Understand the fundamentals of the insurance broker landscape and day-to-day personal lines renewals processes
• Ensure we are building multithreaded relationships with assigned customers at the primary contact, champion, and decision-maker level
• Serve as the first point of escalation for your team
• Build and implement processes and playbooks that support delivering customer outcomes
• Define and implement value metrics with customers that support the realization of our partnership impact
• Be an exceptional partner, working closely with all functions within Quandri to bring our customers to the core of our business
• Act as an advisor to the VP of Customer Success and broader team, bringing insights, learnings and recommendations to ensure we're delivering at a standard of excellence

Manager, Customer Success

Product Designer

• Define and communicate the overall design vision and strategy that aligns with Quandri's business goals and AI-first approach
• Lead the end-to-end design process from research to implementation, including user research, design system creation, and cross-functional collaboration
• Design groundbreaking AI-powered user experiences that feel intuitive, trustworthy, and transformative for insurance professionals
• Collaborate with product management and engineering leadership to ensure timely and high-quality design implementation
• Establish user research practices and customer feedback loops to inform strategic design decisions
• Define and track key design metrics to measure success and drive business outcomes
• Pioneer design patterns for cutting-edge AI/ML features including confidence indicators, explainability, and human-AI collaboration
• Provide guidance and actively develop the skills of fellow designers, fostering a culture of learning and collaboration as our team grows
• Serve as the senior design voice within the company, ensuring a user-first mindset across all product decisions
• Partner with leadership team on product strategy and company direction

Principal Product Designer

Administrative Assistant

• Serve as the first point of contact for office-related queries and needs
• Ensure the office is organized, well-stocked, and operating smoothly
• Coordinate with vendors, building management, and cleaning services
• Plan and support company-wide events, team lunches, and off-sites
• Prepare onboarding materials and desk setups for new hires
• Assist with administrative tasks, including travel bookings, scheduling, and documentation
• Identify opportunities to improve office operations, workflows, and overall employee experience
• Support the HR team with tasks such as maintaining employee records, surveys, and data entry
• Proactively take ownership of initiatives and foster a positive, collaborative office environment
• Work in a hybrid setup (three days in office) to support a fast-paced startup environment

Office Manager

Data Scientist

• Establish the statistical foundation behind Quandri’s AI and analytics work
• Design and execute experiments, hypothesis testing, and causal inference studies
• Review and validate statistical methods used across ML/AI teams and oversee production model performance
• Lead exploratory analysis to uncover business opportunities and measure customer impact
• Build predictive models, forecasting, impact analysis, and systems to support decision-making
• Partner with Product, Engineering, Sales, Marketing, and Leadership to translate business questions into analytical solutions
• Collaborate with Data Engineers, ML Engineers, AI Engineers, MLOps, and Software Engineers to deliver production systems and analysis

Manager, Customer Success

Principal Product Designer

Office Manager

Senior Data Scientist