Qualysoft

Technical Support Engineer, L2/L3

Qualysoft

full-time

Posted on:

Origin:  • 🇷🇴 Romania

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Job Level

JuniorMid-Level

Tech Stack

AngularCloudCyber SecurityITSMJavaJavaScript.NETNode.jsReact

About the role

  • Founded in 1999 in Vienna, Austria, with over 25 years of industry experience Present today in Austria, Romania, Germany, Hungary, Switzerland, Slovakia, Serbia, Sweden, and Indonesia A team of 500+ international IT experts, consultants, and engineers Focused on delivering custom software development, enterprise integration, and end-to-end digital solutions Trusted technology partner for leading companies in Banking, Telecom, Energy, Public Sector, Manufacturing, and IT Recognized industry partnerships: Microsoft Solution Partner; Tricentis Tosca Premium Partner & Certified Implementation Partner; Aurea CRM Certified Partner Specialized in building scalable enterprise systems, automation frameworks, and digital transformation platforms Agile delivery model with local delivery centers + nearshore teams across Europe and Asia Strong culture of long-term client partnerships, quality-first mindset, and technology innovation Present in Romania since 2007, office located in Bucharest – Bd. Iancu de Hunedoara 54B Biggest projects in fields such as Technology, Banking/Finance, Telecommunications, Cybersecurity, AI, Automotive, Retail, and Public Sector Local + international clients: RO / EU / US / including strategic accounts and global programs Varied mix of projects in terms of modern technologies (Java, .NET, Node.js, Angular, React, DevOps, Cloud, AI), budget sizes, and working models (onsite/hybrid/remote) Teams built around expert/architect/TL profiles with 10–12+ years of experience, involved directly in architecture and decision-making Supportive mentality – you’re involved in shaping benefits, tools, team events, and internal practices Strong focus on professional development, mentorship programs, certifications, and a track record of above-market salary growth Startup mentality + enterprise maturity – we value ownership, autonomy, and a strong work-life balance Culturally diverse, fun, and proactive team with international exposure, flat hierarchy, and team buildings you actually want to attend

Requirements

  • 1st to 3rd level support for all assigned E&P IT operations Knowledge in IT service management and architecture Ability to manage system integrations (CRM, financial systems, document management system, invoicing system etc.) SLA commitments (response times, issue resolution times, availability) Ability to work collaboratively with internal teams, strong communication skills Fluency in English Ability to maintain and write technical documentation Fast learner Knowledge of Incident, Request, Change and Escalation processes Knowledge of software testing process Experience with applications deployed on cloud infrastructure Capability to act proactively; accepts and gives advice and constructive feedback and applies them in a constructive manner