Support Engineer

• Processes vehicle technical assistance requests
• Ensures the respect for procedures
• Contributes to control and reduce Warranty costs
• Processes the assistance request within delays set in the objectives
• Analyses the requests and searches for a solution in the knowledge base
• Transfers to Level 2 the assistance requests that cannot be solved at Level 1
• Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
• Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy

Technical Support Referent, German Speaker

Technical Support Engineer

Senior Engineer, Applications Support

Customer Support Engineer

Technical Support Professional

Working Student – Support Engineer, Part-time