Working Student – Support Engineer, Part-time
NTT DATA Romania
Azure
Technical Support Referent, German Speaker
Expleo Group
full-time
Posted on:
Location: 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Processes vehicle technical assistance requests
- Ensures the respect for procedures
- Contributes to control and reduce Warranty costs
- Processes the assistance request within delays set in the objectives
- Analyses the requests and searches for a solution in the knowledge base
- Transfers to Level 2 the assistance requests that cannot be solved at Level 1
- Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
- Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy
Requirements
- Technical university degree (preferably in automotive, mechanical or electrical/electronics)
- Intermediate-advanced English
- Fluent in German
- Passionate about the automotive industry
- Ability to follow procedures and work within SLA targets
- Ability to analyze requests and use knowledge base
- Ability to escalate complex cases to Level 2
- Focus on warranty cost control and continuous improvement
