Expleo Group

Technical Support Referent, German Speaker

Expleo Group

full-time

Posted on:

Origin:  • 🇷🇴 Romania

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Processes vehicle technical assistance requests
  • Ensures the respect for procedures
  • Contributes to control and reduce Warranty costs
  • Processes the assistance request within delays set in the objectives
  • Analyses the requests and searches for a solution in the knowledge base
  • Transfers to Level 2 the assistance requests that cannot be solved at Level 1
  • Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
  • Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy

Requirements

  • Technical university degree (preferably in automotive, mechanical or electrical/electronics)
  • Intermediate-advanced English
  • Fluent in German
  • Passionate about the automotive industry
  • Ability to follow procedures and work within SLA targets
  • Ability to analyze requests and use knowledge base
  • Ability to escalate complex cases to Level 2
  • Focus on warranty cost control and continuous improvement