Genpact

System Support Engineer – Domain Trainee, French

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • 🇷🇴 Romania

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Job Level

Entry Level

Tech Stack

Assembly

About the role

  • Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
  • Provide remote diagnostics for innovative automated laboratory track systems and instrumentation
  • Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
  • Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
  • Supports the Technical Service telephone line by providing emergency technical assistance.
  • Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
  • Contributes to team goals and objectives through active participation.
  • Promotes Professional Services
  • Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
  • Attention to detail, superior interpersonal skills and good problem-solving skills
  • Troubleshooting hardware and software issues.
  • Upgrading systems to enable compatible software on all computers.

Requirements

  • Experience working with computer networks and systems maintenance.
  • A+, Microsoft or Cisco accreditation advantageous.
  • Excellent written and verbal communication skills.
  • Proficient doing software installations and upgrades.
  • Knowledge of basic security concepts and best practices.
  • Recent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.
  • Experience servicing medical devices and equipment required.
  • Experience servicing robotics systems required.
  • Requires a good working knowledge of electronics and electro-mechanical devices (Megatronics), PLCs and pneumatics.
  • Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.
  • Experience with PC assembly, upgrades and repairs is highly desirable.
  • Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
  • Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
  • Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingsoftware installationssystem upgradesnetwork maintenanceelectronicselectro-mechanical devicesPLCspneumaticsPC assemblydiagnostics
Soft skills
interpersonal skillsproblem-solving skillscommunication skillscustomer service skillsorganization skillsprioritization skillsattention to detailtechnical writingteam collaborationactive participation
Certifications
A+ certificationMicrosoft certificationCisco accreditation