Quality Digital

Operations Coordinator

Quality Digital

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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Tech Stack

Cloud

About the role

  • Supervise support teams, leading the Service Desk team;
  • Manage relationships with partners, clients and other departments related to operations;
  • Map and present KPIs;
  • Propose and execute action plans to resolve issues and improve quality KPIs;
  • Coordinate teams in line with the organization's strategies, values and guidelines, focusing on results and fostering the team's technical and behavioral development;
  • Propose improvements and optimizations based on market trends and emerging technologies.

Requirements

  • Bachelor's degree completed or in progress in Computer Science, Information Systems, Systems Analysis and Development, or related fields;
  • Experience managing teams;
  • Basic knowledge of networking, Cloud and project management.
  • Differentials:
  • Technical knowledge of Operating Systems and Microsoft Power BI.
Benefits
  • Meal and/or grocery allowance for your food and grocery purchases 🍴
  • Medical and dental coverage for you and your family 💙
  • Pharmacy partnerships for discounts on medications 💊
  • Childcare allowance according to company policy 🍼
  • Gym membership partnerships to encourage you to exercise 🤸‍♀️🤸‍♂️
  • Partnership with SESC for a variety of cultural and leisure programs ✈
  • Partnerships for language learning, technology training and online course platforms 📚
  • Payroll-deductible loans with attractive rates + financial education program 💰
  • Corporate University and learning paths with a variety of content on technology, soft skills, market trends and more 👨‍💻
  • Employee referral program with potential rewards and bonuses 🎁
  • Group life insurance ⛑

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
networkingCloudproject managementOperating SystemsMicrosoft Power BI
Soft skills
team managementrelationship managementKPI mappingproblem solvingteam coordinationstrategic focustechnical developmentbehavioral development
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in Systems Analysis and Development