Qualified

Success Architect

Qualified

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $150,000 per year

About the role

  • Own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers
  • Live on the cutting edge of the next generation of sales and marketing technology
  • Work with customers to transform their sales and marketing processes to leverage conversational marketing
  • Deliver and lead customers through the Qualified Implementation Framework
  • Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products
  • Document technical requirements to implement a Qualified Data Model aligned to customers' business objectives
  • Establish a deep consultative relationship with various client business units
  • Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products
  • Conduct Quarterly Business Reviews with key stakeholders
  • Identify successful customers and work with Marketing to turn them into advocates with case studies and testimonials
  • Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap
  • Execute analysis of customer health score to achieve renewal targets

Requirements

  • 3+ years of Mid Market/Enterprise software experience
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Deep working knowledge of Salesforce CRM
  • Working knowledge of marketing automation systems
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast-paced startup environment with multiple roles
  • You possess a bachelor's degree
  • Passion for making customers successful with software solutions
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Salesforce CRMHTMLCSSJavaScriptSaaS applicationsmarketing automation systemsQualified Conversational Marketing PlatformQualified Implementation FrameworkQualified Data Modelcustomer health score analysis
Soft Skills
interpersonal skillscommunication skillspersuasion skillspresentation skillswriting skillsproblem-solving skillsconsultative relationship buildingcoachingeducationcustomer advocacy
Certifications
bachelor's degree