Qualified

Business Operations

• Play a pivotal role in scaling, securing, and innovating our Revenue Operations technology ecosystem.
• Work cross-functionally with Sales, Marketing, Success, Finance, and Product teams.
• Design, architecture, and operational excellence of our GTM tech stack, including Salesforce, Outreach, Gong, and others.
• Manage multiple complex projects, tackle technical debt, and implement governance to future-proof our systems.
• Spearhead direct integrations between Salesforce and AI/LLM models to enhance automation, summarize records, and generate insights.
• Own Salesforce Data 2.0 initiatives—de-duplicate, enrich, and standardize all customer and prospect data from multiple providers.
• Lead implementation of next-gen GTM tools and ensure seamless integration across the RevOps ecosystem.
• Partner with Security and IT to close security gaps, enforce permissioning and field-level governance.
• Communicate system changes, document processes, and present architecture and impact analysis to stakeholders and leadership.

Manager, Business Systems

Account Executive

• Engage with potential prospects over email and phone to qualify and set appointments for the account executives
• Identify target customers through email, phone, and social channels
• Maintain active engagement with leads through informed, creative follow-ups
• Research and develop prospective accounts
• Work closely with account executives to identify qualified accounts and define strategies for outreach
• Utilize the Qualified software to engage customers in real time.
• Partner with marketing to deliver proper messaging and identify the best target market segments
• Achieve quarterly quotas for developed leads and closed business

Qualified Sales Representative

Security Engineer

• Evolve and Mature Security Practices
• Drive Proactive Security Assessments
• Partner with Corporate Security
• Secure the Platform & Infrastructure
• Implement Security Tooling & Monitoring
• Incident Response & Forensics

Senior Security Engineer

Security Analyst

• Manage and monitor enterprise security tools (EDR, DLP, vulnerability scanners, SIEM) to detect and respond to threats.
• Partner with our engineering team to investigate incidents, conduct root-cause analysis, and implement preventive measures.
• Administer identity and access management systems (Okta, SSO, MFA), ensuring principle of least privilege and conduct quarterly access reviews.
• Serve as a key resource for SOC 2, GDPR, and related frameworks by facilitating audits, coordinating evidence collection, and managing customer security assessments.
• Partner with stakeholders to update and enforce security policies, standards, and procedures.
• Support privacy and compliance initiatives by documenting processes and aligning with legal/regulatory requirements.
• Support enterprise risk management by collaborating with cross-functional stakeholders to evaluate threats, implement mitigation strategies, and ensure adherence to security and compliance frameworks.
• Support secure employee onboarding/offboarding (access management, security training, equipment issuance and retrieval).
• Administer and harden MacOS endpoints using enterprise tools such as Kandji.
• Provide occasional IT troubleshooting and technical support, with a security-first mindset.
• Research, evaluate, and deploy new security technologies and processes.
• Automate repetitive tasks to improve detection, response, and compliance tracking.
• Develop technical and procedural documentation that supports operational resilience.

Financial Planning and Analysis

• Lead strategic finance & operational initiatives that inform decision-making and elevate company performance
• Partner with GTM, product, and operations leaders to identify and execute opportunities that drive growth and efficiency
• Own and evolve G&A or key operational systems & processes that will help us scale, such as procurement and vendor management processes, ensuring rigor across finance, legal, IT, and InfoSec
• Drive cross-functional initiatives that strengthen scalability and operational discipline across the company
• Build models, frameworks, and processes that translate data into actionable insight and strategic clarity
• Act as a trusted advisor to senior leadership, shaping financial strategy and supporting operational execution
• Partner closely with senior leadership and cross-functional teams to uncover growth opportunities and ensure operational readiness for expansion

Senior Manager, Strategic Finance and Operations

Product Manager

• Responsible for the core components and frameworks of the Qualified platform, including the core user-facing application
• Own the core user-facing application, platform components, and frameworks that support our products and implementations
• Enhance core user-facing features, evaluate opportunities to drive agentic innovation, and simplify the user experience
• Diligently support core trust initiatives: privacy, accessibility, and compliance standards adoption
• Lead complex, cross-team initiatives from early concept through to customer success by breaking down problems and driving alignment
• Partner closely with Customer Success to enhance onboarding and adoption, and with Solutions Engineering to support pre-sales needs
• Partner with design, engineering, and architecture teams to make informed trade-offs balancing speed, scalability, and user experience
• Collaborate with other product managers and designers to translate customer and prospect requirements into scalable features

Lead Product Manager, Product Core

Manager

• Owning our customer renewals by building and maintaining long-lasting client relationships
• Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
• Answering client queries and identify new business opportunities among existing customers
• Liaise with cross-functional internal teams to improve the entire customer experience
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits and minimize customer churn
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

Renewals Manager

Engineering Manager

• Lead and Grow the Teams: Manage and mentor multiple teams. Hire and develop talent to support company growth and evolving product needs.
• Own the AI Core Mission: Drive the roadmap for strategically integrating AI technologies, including LLMs and embeddings, to enhance product capabilities and ensure resilient, scalable systems.
• Drive Foundational Systems: Lead development and maintenance of scalable, high-performance backend systems and guide design and implementation of robust data models to support RAG models' training and inference.
• Champion Product-First Thinking: Instill a product-focused mindset to tackle technical challenges related to quality and performance and ensure core functionality is stable and reliable.
• Collaborate Cross-Functionally: Partner with leadership and product teams to align on priorities, integrate technology into strategic decision-making, and deliver results that move the business forward.
• Lead a fullstack product team to ensure seamless integration between backend and user-facing features.

Software Engineering Manager

Full-stack Engineer

• Own the end-to-end delivery of customer-focused applications, building new features, improving existing ones, and creating entirely new products
• Utilize advances in machine learning, LLMs, and other AI technologies to enhance product offerings
• Partner closely with Product Managers, Product Designers, and Platform Engineers to ideate and develop mission-critical applications
• Conduct rapid prototyping and iterative development to enhance AI solutions based on real-world performance and user feedback
• Ensure core functionality is stable, scalable, well-maintained, and continuously improving
• Continuously grow technical skills to tackle challenges related to quality, performance, robustness, and reliability
• Mentor other engineers and contribute to team culture and engineering excellence
• Support and scale highly-available, highly-trafficked services essential for customers' time-sensitive, business-critical needs

Senior Software Engineer, Full Stack – Product

• Develop customer-focused applications by building new features, improving existing ones, and creating entirely new products.
• Utilize the latest advances in machine learning, LLMs and other AI technologies to enhance our products and deliver delightful user experiences.
• Collaborate closely with Product Managers, Product Designers, and Platform Engineers to ideate and develop mission-critical applications.
• Conduct rapid prototyping and iterative development to enhance AI solutions based on real-world performance and user feedback.
• Ensure our core functionality is stable, scalable, well-maintained, and continuously improving.
• Continuously grow your technical skills to tackle our toughest challenges related to quality, performance, robustness, and reliability.
• Contribute to our team’s culture and future by mentoring other engineers and setting standards of engineering excellence.
• Support and scale highly-available, highly-trafficked services essential for our customers' time-sensitive, business-critical needs.
• Own end-to-end delivery and success of features: coding, testing, deployment, monitoring, and customer rollout.
• Work closely with customers, gathering immediate feedback to continuously improve our products.

Software Engineer, Full Stack – Product

Backend Engineer

• Develop customer-focused applications by building new features, improving existing ones, and creating entirely new products
• Utilize the latest advances in machine learning, LLMs and other AI technologies to enhance our products and deliver reliable, scalable systems
• Collaborate closely with Product Managers, Product Designers, and Platform Engineers to ideate and develop mission-critical applications
• Conduct rapid prototyping and iterative development to enhance AI solutions based on real-world performance and user feedback
• Ensure core functionality is stable, scalable, well-maintained, and continuously improving
• Design and evolve system architecture to support scalable, reliable AI agent execution in asynchronous environments
• Scale and harden infrastructure for high-throughput workloads, including queueing, scheduling, backpressure, retries, and robust observability
• Build and operate event-driven services using queues/streams and reliable message processing patterns
• Continuously grow technical skills to tackle challenges related to quality, performance, robustness, and reliability
• Mentor other engineers and set standards of engineering excellence
• Support and scale highly-available, highly-trafficked services essential for customers' time-sensitive, business-critical needs

Software Engineer, Backend - Product

Technical Product Manager

• Define and execute the strategy that integrates Qualified into the sales and martech ecosystem, driving next-generation extensibility across APIs and agent-based paradigms
• Own the extensibility strategy and roadmap across APIs, MCP/A2A, native integrations, third-party interfaces, and developer tools
• Work with engineering and architecture teams to design scalable, developer-friendly APIs
• Build out an effective developer program and portal, monitor API usage patterns, and solicit developer feedback
• Track adoption of APIs and integrations using clear, outcome-focused metrics and use insights to guide priorities
• Research LLM platforms and extensibility ecosystems to keep Qualified at the leading edge
• Lead complex, cross-team initiatives from early concept through to customer success
• Prototype early solutions, ship iteratively, and refine based on data and developer feedback
• Partner closely with design, engineering, and architecture teams to make trade-offs for speed, scalability, and user experience

Lead Technical Product Manager, Extensibility

Program Manager

• Responsible for the successful delivery of strategic programs, including defining program scope, metrics, roadmaps, and milestones.
• Manage resources, track progress, address dependencies, constraints, and adjust plans, if priorities shift.
• Lead major initiatives, including platform migrations, APIs and integrations, large customer projects, and security and compliance programs. Align stakeholders across Product, Engineering, GTM, and Operations through clear communication, regular executive updates, and collaborative planning sessions that keep teams engaged and focused on shared outcomes.
• Create dashboards, status updates, and operational rhythms that enhance predictability, increase transparency, and empower executives to make informed decisions.
• Leverage technical fluency to understand APIs, architecture decisions, and dependencies, helping teams make tradeoffs and resolve blockers quickly.
• Introduce scalable processes, frameworks, and tools that improve repeatability and set the foundation for predictable program delivery across the organization.
• Define measurable success criteria, evaluate program performance against those metrics, and run retrospectives to capture learnings and drive continuous improvement.

Senior Program Manager

• Develop and maintain scalable, high-performance backend systems foundational to our product's functionality.
• Determine the best ways to incorporate LLMs, embeddings, and other AI technologies into Qualified’s platform.
• Architect and execute robust ETL pipelines for managing and standardizing data from diverse sources to support RAG model training and inference.
• Ensure the core functionality of the product is stable, scalable, well-maintained, and continuously improving.
• Own features end-to-end from ideation through coding, testing, deployment, monitoring, and customer rollout.
• Collaborate closely with customers to gather immediate feedback and refine the platform.
• Mentor fellow engineers and champion product-focused engineering standards and excellence.

Senior Software Engineer, Backend – AI Core

• Lead the design and implementation of secure, fault-tolerant, and robust cloud infrastructure on public cloud services.
• Contribute directly through hands-on coding to develop innovative software tools and implement streamlined automation processes.
• Plan and execute timely launches of infrastructure upgrades and changes to enable faster execution, improved scale, and increased cost efficiency.
• Evolve Continuous Integration and Deployment in a multi-service environment, reducing complexity and increasing resilience.
• Leverage DataDog, Sentry, and other tools to monitor system infrastructure and configuration for disruption, anomalies, or evidence of intrusion.
• Define, promote, and maintain runbooks and operating procedures; create and maintain system and architecture diagrams and documentation.
• Mentor and support the development team, acting as a force multiplier and aiding their growth and productivity.
• Embrace a startup culture: be adaptable, comfortable with ambiguity, and capable of wearing multiple hats.

Software Engineer, Infrastructure

• Qualified is the Agentic Marketing Platform for B2B companies.
• Build internal tooling that powers how we operate and support our customers.
• Emphasizes rapid experimentation and iteration, with engineers owning delivery and success of features.
• Tackle technical problems from streamlining troubleshooting workflows to developing systems that help teams uncover root causes faster.
• Lead projects end-to-end: identifying pain points, coding, testing, deployment.
• Collaborate closely with customers and internal teams, gathering immediate feedback to ensure solutions deliver real impact.
• Scale support infrastructure to handle increasing complexity while maintaining high customer satisfaction.