Qualified

Artificial Intelligence

• Serve as the primary liaison between Qualified Health and assigned clients.
• Develop and manage against Partnership Plan including articulation of business goals, KPI definition and project plans.
• Lead all client meetings, providing updates, gathering feedback, and ensuring alignment on project goals.
• Coordinate and execute action items, ensuring timely delivery of project milestones.
• Perform thorough workflow analysis, identification of critical areas for value creation, assessment of AI fitness, workflow integration approach and change management needs, and provide additional requirements to product teams as necessary.
• Identify new use cases and create business and product requirements that provide incremental value to the client.
• Monitor project progress, identify potential issues, and implement creative solutions to deliver client value.
• Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Continuously seek opportunities to improve client engagement processes.
• Facilitate the data integration process in collaboration with engineering, understanding various client data environments and internal engineering team requirements to successfully deliver the product.
• Collaborate with internal teams, including product development and engineering, to deliver solutions that meet client requirements.
• Prepare and present regular status reports to clients and internal stakeholders.

AI Transformation Leader

Operations

• Support the full employee lifecycle including onboarding, offboarding, and performance management processes
• Process invoices and manage expense reimbursements
• Assist with recruiting coordination and interview scheduling
• Maintain HRIS data accuracy and run regular audits

Senior Internal Operations Generalist

• Coordinate scheduling for the commercial team: meetings with health system executives, internal syncs, and cross-functional working sessions
• Manage conference and event logistics end-to-end, including registration, travel coordination, booth setup, and post-event follow-up
• Maintain CRM data quality and pipeline hygiene, ensuring records are accurate, contacts are current, and deal stages reflect reality
• Prepare briefing documents, agendas, and supporting materials for prospect and partner meetings
• Support the creation and formatting of commercial materials (decks, proposals, one-pagers) as needed
• Track action items from meetings and ensure follow-through across the team
• Identify process bottlenecks and propose solutions to improve how the commercial team operates day-to-day

Commercial Operations Coordinator

Architect

• Own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers
• Live on the cutting edge of the next generation of sales and marketing technology
• Work with customers to transform their sales and marketing processes to leverage conversational marketing
• Deliver and lead customers through the Qualified Implementation Framework
• Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products
• Document technical requirements to implement a Qualified Data Model aligned to customers' business objectives
• Establish a deep consultative relationship with various client business units
• Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products
• Conduct Quarterly Business Reviews with key stakeholders
• Identify successful customers and work with Marketing to turn them into advocates with case studies and testimonials
• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap
• Execute analysis of customer health score to achieve renewal targets

Success Architect

Full-stack Engineer

• Develop customer-focused applications by building new features, improving existing ones, and creating entirely new products.
• Utilize the latest advances in machine learning, LLMs and other AI technologies to enhance our products and deliver delightful user experiences.
• Collaborate closely with Product Managers, Product Designers, and Platform Engineers to ideate and develop mission-critical applications.
• Conduct rapid prototyping and iterative development to enhance AI solutions based on real-world performance and user feedback.
• Ensure our core functionality is stable, scalable, well-maintained, and continuously improving.
• Continuously grow your technical skills to tackle our toughest challenges related to quality, performance, robustness, and reliability.
• Contribute to our team’s culture and future by mentoring other engineers and setting standards of engineering excellence.
• Support and scale highly-available, highly-trafficked services essential for our customers' time-sensitive, business-critical needs.

Senior Software Engineer, Full Stack – Product

Security Operations

• Manage vendor security intakes and assessments — evaluating new vendors against our security requirements and maintaining the vendor inventory
• Administer IAM (identity and access management) across company systems — user provisioning, access reviews, role management
• Manage device enrollment, MDM policies, and endpoint compliance
• Coordinate with our outsourced IT support vendor for employee onboarding/offboarding and support escalations
• Support ongoing HITRUST compliance maintenance and evidence collection
• Complete client security questionnaire responses — lifting this from the integration team
• Maintain security documentation, policies, and procedures
• Support security scan report preparation and remediation tracking

IT – Security Operations Analyst

Infrastructure Engineer

• Provision Azure environments for modernization engagements: VNets, subnets, NSGs, private endpoints
• Deploy and configure Azure Databricks workspaces, ADLS2 storage accounts, and compute clusters
• Build and maintain IaC (Terraform/Bicep) for repeatable infrastructure provisioning
• Configure managed identities, RBAC, and security controls per engagement requirements
• Set up networking for data connectivity (Delta Share, Fabric External Sharing, SFTP endpoints)
• Support the Client Integration team with tenant provisioning patterns and infrastructure guidance
• Document infrastructure configurations and maintain runbooks

Cloud/Infrastructure Engineer

Account Manager

• Drive full-cycle enterprise sales across the healthcare ecosystem— new high profile logos with meaningful expansion opportunity
• Lead complex deal negotiations with multiple stakeholders to build value and mitigate risk from day 1 (clinical, IT, operations)
• Develop and present customized ROI analyses showing clinical and financial impact
• Create and execute strategic plans to penetrate target markets
• Evaluate sales initiatives and provide data-driven recommendations
• Partner with leadership to define overall business development strategy
• Build and maintain robust sales pipeline through networking, outreach, and marketing channels
• Source, track, and manage RFP responses and opportunities
• Use CRM software to ensure accurate forecasting and pipeline reporting
• Conduct in-depth research to identify key customer segments and pain points
• Develop compelling sales materials tailored to different market segments (presentations, case studies, white papers)
• Stay current on healthcare AI trends, regulatory requirements, and competitive landscape
• Provide market feedback to product team to influence roadmap
• Build and maintain library of effective sales collateral and customer success stories
• Collaborate with marketing to optimize lead generation and content strategy

SVP, Partnerships

Product Manager

• The Product Manager will work directly with healthcare clients to discover, design, build, and deploy custom AI assistant solutions.
• Travel to client sites for extended engagements to conduct stakeholder interviews and uncover high-value use cases for AI assistants.
• Lead discovery sessions with health system employees across departments and levels, from frontline staff to executives.
• Map existing workflows and identify opportunities where AI assistants can drive measurable impact.
• Rapidly prototype solutions using internal AI development platforms during on-site engagements.
• Build and configure AI assistants with appropriate knowledge bases, prompts, and workflows tailored to specific client needs.
• Create detailed product specifications documenting use cases, user requirements, data sources, and success metrics.
• Evaluate AI assistant outputs for accuracy, relevance, and alignment with client needs.
• Troubleshoot and iterate on products throughout the development process.
• Lead user testing sessions and incorporate feedback into product refinements.
• Coordinate rollout plans including user training, communications, and ongoing support.

• Own and drive strategic relationships with senior healthcare executives
• Lead high-stakes discovery sessions to understand complex clinical and operational workflows
• Translate insights into validated AI product opportunities
• Help architect AI assistants and workflow automation solutions
• Manage a team of Associate Product Leads, guiding them through discovery and client engagement

Product Lead

Data Analyst

• Translate complex clinical concepts and workflows into explicit data element mappings across diverse source systems, ensuring semantic accuracy and clinical validity
• Design and implement sophisticated SQL queries that conform source data to our Qualified Data Model while preserving clinical meaning and context
• Develop, maintain, and execute comprehensive QC checklists and validation frameworks to ensure data integrity across all clinical domains
• Work directly with health system data teams, clinical informaticists, and IT departments to understand source schemas, reconcile mapping discrepancies, and optimize data extraction processes
• Lead technical discussions with customer teams to resolve data mapping conflicts, standardize terminology, and ensure consistent interpretation of clinical data elements
• Create detailed mapping documentation, maintain data dictionaries, and establish standardized approaches for clinical data interpretation across EHR systems
• Partner with data engineers, clinical advisors, and product teams to ensure technical implementations align with clinical requirements and regulatory standards
• Monitor data quality metrics, identify systematic issues, and recommend process improvements to enhance data accuracy and completeness
• Develop training materials and conduct sessions for both internal teams and client organizations on proper data mapping and quality validation techniques

Senior Healthcare Data Analyst – Clinical Data Mapping, Quality

Director

• Drive complex, multi-stakeholder partnership cycles end-to-end, from initial engagement through signed, seven-figure agreements
• Lead executive workshops, strategic presentations, and C-suite discussions that position Qualified Health as the long-term AI partner for health system leaders
• Build the business cases, financial models, and value frameworks that health system CEOs, CFOs, and CTOs require to approve transformational investments
• Negotiate and structure agreements that align with the company’s strategic objectives. We’ve originated deal structures that didn’t exist before us, and expect you to do the same
• Navigate legal, procurement, and clinical governance processes across large, matrixed health system organizations
• Translate our strategy into a clear approach and modern infrastructure to support how Qualified Health brings its platform to market across academic medical centers, large regional systems, and integrated delivery networks
• Define and refine competitive positioning, messaging, pricing strategy, and partnership models for a market being created in real time
• Gather and analyze market intelligence to inform product development and go-to-market decisions
• Identify whitespace opportunities and develop new partnership models that expand the company’s reach and impact
• Tackle unstructured problems: dissect them, pull signal from noise, synthesize actionable insights, and partner with the team to execute solutions with direct, quantifiable impact
• Collaborate closely with product, engineering, clinical, and operations teams to execute partnership strategies and translate partner needs into product priorities
• Represent Qualified Health at high-level industry events, conferences, and in direct executive relationships with health system leaders
• Become an expert on the Qualified Health technology platform and lead prospects through live demonstrations of it
• Build and improve the commercial infrastructure (CRM workflows, pipeline analytics, operating cadences, partnership collateral) that will scale with the company through its next phase of growth
• Contribute to long-term strategic planning, ensuring commercial activities align with the company’s vision and goals

Director of Commercial Strategy

• Construct and maintain the critical systems that form the backbone of our operations.
• Develop and maintain scalable, high-performance backend systems foundational to our product's functionality.
• Continuously improve system performance, identify bottlenecks, and deploy optimizations for smooth operation at scale.
• Support and scale highly-available, highly-trafficked services essential for our customers' time-sensitive, business-critical needs.
• Evaluate new technologies and introduce new subsystems as the footprint and complexity of our product grows.
• Uphold high standards of quality through best practices in coding, testing, deployment, and proactive system health monitoring.
• Mentor other engineers, help build our team's culture, and set standards for engineering excellence.
• Embrace a culture of flexibility and efficiency, moving fast to capture the huge opportunity before us.