Customer Success Manager
Qualifacts
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Florida • Tennessee • United States
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About the role
- Own the health, satisfaction, and engagement of the assigned Customer accounts
- Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace
- Assess customer satisfaction and extract key business needs/issues
- Manage Customer escalations in detail, ensuring adequate follow up
- Build relationships with showcase customers to drive them to partner in training and marketing events
- Support product adoption and upsell/cross-sell opportunities through strategic reviews
Requirements
- Bachelor’s degree in related area preferred (experience in lieu of degree)
- 2 years’ experience in customer-facing roles in health care or SaaS
- Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
- Experience in the behavioral health industry, preferred
- Experience working with CSM applications, preferred
- Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
- Demonstrated leadership abilities and achievement orientation
- Highly self-motivated and directed
- Superior attention to detail
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer satisfaction assessmentdata captureupsellcross-sellcontract renewalEHR application software designEHR application supportEHR implementationEHR consulting
Soft skills
relationship buildingleadershipachievement orientationself-motivationattention to detail