Qualicare

Manager

• Oversee daily branch operations to ensure efficient and compliant service delivery
• Coordinate client intake, scheduling, staffing, and care plan implementation
• Monitor service quality and client satisfaction through regular follow-up
• Ensure all client and employee records are accurate and maintained according to state regulations
• Implement and enforce company policies, procedures, and best practices
• Recruit, hire, train, supervise, and evaluate office staff and caregivers
• Foster a positive, accountable, and team-oriented work environment
• Conduct performance evaluations and corrective action when necessary
• Support caregiver retention through engagement, coaching, and recognition programs
• Ensure all caregivers meet licensing, training, and background clearance requirements
• Build and maintain relationships with hospitals, skilled nursing facilities, physicians, case managers, assisted living communities, and other referral sources
• Participate in networking events and community outreach initiatives
• Develop and execute branch growth strategies to increase census and revenue
• Monitor market trends and competitor activity within the San Diego area
• Manage branch budget, payroll oversight, and operational expenses
• Review financial reports and implement strategies to improve profitability
• Monitor scheduling efficiency and labor utilization
• Ensure timely billing and collections in coordination with administrative staff
• Maintain compliance with California Department of Social Services Home Care Services Bureau requirements and all applicable labor laws
• Prepare for audits, surveys, and inspections
• Ensure HIPAA confidentiality standards are followed
• Investigate and resolve complaints, incidents, and service concerns promptly

In Home Care – Branch Manager