In Home Care – Branch Manager

Qualicare

Branch Manager overseeing daily operations and ensuring compliance in a non-medical home care agency in San Diego. Leading caregiver recruitment and client relationship management while driving profitability.

Posted 6/24/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

management experienceclient intakeschedulingcare plan implementationperformance evaluationsbudget managementbilling and collectionsfinancial reportingcompliance monitoringproblem-solving

Soft Skills

leadershipcommunicationinterpersonal skillsteam-orientedaccountabilitycoachingengagementrelationship buildingmulti-taskingcustomer satisfaction

Tools & Technologies

Microsoft Officehome care software systemspayroll oversightauditing toolssurvey toolsinspection toolsclient management systemsstaff scheduling softwarefinancial management softwarereporting tools

Certifications & Qualifications

Bachelor’s degree in Healthcare AdministrationBachelor’s degree in BusinessBachelor’s degree in NursingCalifornia driver’s license

Industry Keywords

California home care regulationsHome Care Services Bureausenior serviceshealthcareservice deliverycaregiver retentioncommunity outreachmarket trendsoperational expensesHIPAA confidentiality

About the role

Key responsibilities & impact

Oversee daily branch operations to ensure efficient and compliant service delivery
Coordinate client intake, scheduling, staffing, and care plan implementation
Monitor service quality and client satisfaction through regular follow-up
Ensure all client and employee records are accurate and maintained according to state regulations
Implement and enforce company policies, procedures, and best practices
Recruit, hire, train, supervise, and evaluate office staff and caregivers
Foster a positive, accountable, and team-oriented work environment
Conduct performance evaluations and corrective action when necessary
Support caregiver retention through engagement, coaching, and recognition programs
Ensure all caregivers meet licensing, training, and background clearance requirements
Build and maintain relationships with hospitals, skilled nursing facilities, physicians, case managers, assisted living communities, and other referral sources
Participate in networking events and community outreach initiatives
Develop and execute branch growth strategies to increase census and revenue
Monitor market trends and competitor activity within the San Diego area
Manage branch budget, payroll oversight, and operational expenses
Review financial reports and implement strategies to improve profitability
Monitor scheduling efficiency and labor utilization
Ensure timely billing and collections in coordination with administrative staff
Maintain compliance with California Department of Social Services Home Care Services Bureau requirements and all applicable labor laws
Prepare for audits, surveys, and inspections
Ensure HIPAA confidentiality standards are followed
Investigate and resolve complaints, incidents, and service concerns promptly

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field preferred
Minimum 3–5 years of management experience in home care, healthcare, or senior services
Strong knowledge of California home care regulations preferred
Proven leadership, sales, and operational management experience
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office and home care software systems
Valid California driver’s license and reliable transportation

Benefits

Comp & perks

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Vision insurance