Qualfon

Customer Support Representative

Qualfon

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Manage the end-to-end order process for internet Upsell Internet Packages
  • Act as liason between sales team and other interal departments
  • Monitor orders and the statuses
  • Escalate calls as needed
  • Place outbound calls as needed to follow up on customers’ concerns or provide additional support
  • Remain calm and professional when handling escalated situations or upset customers
  • Build lasting relationships by earning customer trust and delivering consistent, reliable service
  • Work quickly and accurately in a fast-paced, dynamic environment
  • Manage multiple tasks and responsibilities with efficiency and focus
  • Communicate with a smile – your positivity and warmth come through every conversation

Requirements

  • Must live in the State of Texas
  • High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
  • Upload speed of 5 Mbps; Download speed of 50 Mbps
  • All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
  • Minimum 1 year of customer service experience required
  • 1 year of call center experience is required
  • Prior Work from Home Experience is required
  • Sales experience is preferred
  • High School diploma or GED required
  • Strong written and verbal communication skills
  • Professional, articulate voice and listening skills
  • Maintain member privacy
  • Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
  • Computer savvy and can resolve minor technical issues with minimal assistance
  • Typing 25 words per minute with 90% accuracy
  • Ability to critically think through situations and solutions
  • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
  • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
  • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
Benefits
  • The Internet service provider (ISP) must be highly stable
  • Qualfon will provide all of the equipment needed for this position.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencesales experienceinternet research skillstyping 25 words per minutemultifactor authenticationtechnical issue resolutionfast-paced environmentmulti-taskingcritical thinking
Soft Skills
communication skillsprofessionalismarticulate voicelistening skillsself-motivatedindependent workefficiencyfocusrelationship buildingcalm under pressure
Certifications
High School diplomaGED