Qualfon

Customer Order Support Representative

Qualfon

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Manage the end-to-end order process for internet Upsell Internet Packages
  • Act as liaison between sales team and other internal departments
  • Monitor orders and the statuses
  • Escalate calls as needed
  • Place outbound calls as needed to follow up on customers’ concerns or provide additional support
  • Remain calm and professional when handling escalated situations or upset customers
  • Build lasting relationships by earning customer trust and delivering consistent, reliable service

Requirements

  • Must live in the State of Texas
  • High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
  • Minimum 1 year of customer service experience required
  • 1 year of call center experience is required
  • Prior Work from Home Experience is required
  • High School diploma or GED required
  • Strong written and verbal communication skills
  • Professional, articulate voice and listening skills
  • Computer savvy and can resolve minor technical issues with minimum assistance
  • Typing 25 words per minute with 90% accuracy
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencetechnical issue resolutiontypingorder management
Soft Skills
communication skillsprofessionalismcalmness under pressurerelationship buildingactive listening
Certifications
High School diplomaGED